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Settlement Studies

Turn your commitment to community into a career supporting newcomers. Build specialized skills in settlement services, advocate alongside clients, and connect newcomers with essential services, resources, and opportunities as they establish their lives in Canada.

What to expect from the program

Prepare for a community support career specializing in settlement services. Develop the skills to help newcomers navigate life in Canada, access essential resources, and build successful connections to their communities.

After completing the program, you’ll be able to:

  • Assess client needs and connect newcomers with appropriate services and resources
  • Understand Canadian immigration pathways and refugee resettlement systems
  • Apply trauma-informed, anti-racist, and intercultural approaches
  • Develop client-centred action plans and respond appropriately in crisis situations
  • Use ethical case-management, documentation, and professional-boundary practices
  • Understand how migration and resettlement can affect individuals and families
  • Advocate with newcomers as they navigate community and public-service systems

Graduate with experience

At  NorQuest College, we believe in the importance of hands-on training and real-world experience that connect classroom learning with the day-to-day realities of settlement work.

You’ll graduate from this program with 400 hours of field experience through two field placements.

During your placements, you’ll:

  • Work with individuals, families, communities, and organizations
  • Apply your skills in real settlement and community-service settings
  • Build confidence supporting newcomers with diverse needs as they navigate life in Canada
  • Gain practical experience you can highlight in your résumé and job interviews

Your delivery option

To support your learning experience, this program is offered in the following format:

In-Person/Hyflex

A delivery option where some students attend in person and some students attend online.  


Additional information

Get a head start in settlement studies with Canadian Settlement in Action: History and Future, an interactive online textbook created by NorQuest experts and community partners. This free resource offers an accessible way to explore key concepts, understand the history and future of settlement work in Canada, and discover if a career in this vital sector is right for you. 


Career opportunities

As a settlement service worker, you’ll play a crucial role in Canada’s immigration system. You can explore career opportunities in the non-profit sector, settlement sector, and various departments within the municipal and provincial governments. You may also be employed by agencies that have partnerships with schools and public libraries.

Some job titles you can explore include: 

  • Settlement worker
  • Immigrant services intake worker
  • Community support worker
  • Settlement program assistant 
  • Employment support assistant 
  • Youth settlement worker
  • Cultural liaison or cultural broker 
  • Housing navigator assistant
  • Library settlement assistant 

This program prepares you to step confidently into your field while providing the flexibility to continue your education. Credits you earn may be transferable toward additional diplomas, degrees, or certifications—helping you advance your career and increase your earning potential.

Explore transfer pathways


Related programs

Community Support Worker

This exciting certificate program provides you with the knowledge and skills to work with marginalized communities and individuals at the front line in a human service delivery setting.

Social Work

Learn the foundations and front-line skills of social work, with a focus on human diversity, anti-oppressive practice, and ethical care.

Have a question about the Settlement Studies program?