Hospital Unit Clerk

What to expect from the program

In this accelerated program, you will develop your administrative and front-line people skills with an emphasis on the hospital environment, including the ability to: 

• Manage and organize patient health information while providing excellent customer service. 
• Communicate effectively and professionally with patients, family members, and the health care team electronically, on the phone, and in person.
• Manage the flow of information within an inpatient unit
• Become fluent using medical terminology. 
• Use current tools and technology, including hospital-specific software. 
• Supporting medical treatments and diagnostic tests within an acute care setting.
• Apply and demonstrate basic knowledge of hospital procedures and specific administration requirements.

Graduate with experience

NorQuest College believes in the importance of on-the-job experience that provides an enriched learning opportunity. 

You’ll graduate from this program with 150 hours of work experience from a practicum. 

Your practicum may be in your community or close by. Your schedule may include day, evening, or night shifts any day of the week, including weekends and holidays. You will take part in a full-time practicum and must arrange your own transportation to and from the facility.

Flexible learning

This program is designed to be accessible and meet students where they are at in their lives, regardless of background. It offers:

• Flexible delivery options, including blended, online real-time, or online anytime, full time or part time
• Frequent start dates
• Compressed learning to an in-demand credential in 16 weeks
• Multiple admission pathways, even for those without traditional academic qualifications

Recommended qualifications

Students are more likely to be successful in this program if they: 

• Have access to a Windows-based computer with a stable Internet connection 
• Have keyboarding and basic computer skills 
• Can type 40 words per minute before the program starts 
• Are able to dedicate 40-50 hours per week to full-time studies 

This program is not suitable for international students as the work permit needed for the practicum may not arrive in time. 

Career opportunities

There are many opportunities for employment in the growing field of health care. Graduates have opportunities to work in acute care and rehabilitation hospitals, and extended care facilities.

For more information on related careers see:

• ALIS OCCinfo occupational profiles
• ALIS WAGEinfo salary info

What to expect as a hospital unit clerk

You are more likely to be successful in this career if you: 

• Enjoy working with the public 
• Are emotionally able to manage workplace demands such as death and high stress/volume situations 
• Work well in a multi-disciplinary team 
• Are able to work shift work including evenings and weekends 
• Are willing to work in more than one unit or facility