Customer Service Principles

This workshop will enable participants to recognize and demonstrate excellent customer service, create positive first impressions, and understand and meet customer needs.

This course is part of the following program:

Additional information

Upon completion of the course, you'll be able to transfer your learning to the job as follows:

  • demonstrate the components of excellent customer service
  • create a positive first impression for you and your organization
  • follow identified service standards and provide consistent service
  • take steps to remove barriers to excellent customer service
  • improve proficiency in achieving customer satisfaction
  • live your personal customer service vision and mission statement

The course is offered in person, and is also available online for those who are unable to attend in person or who prefer to join virtually. Email for more information.

Choose a class schedule to register for the course

  Term Duration Schedule Location Class Section
Spring May 18, 2023 Mon Tue Wed Thu Fri Sat Sun 09:00 am - 12:00 pm
Edmonton 20020 A01

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