Browse programs and courses

Take pride in your career by learning the latest techniques and essential skills needed by employers to improve the spaces where people work and play.

The COVID-19 pandemic has created an industry need to have educated, trained, and skilled building service workers who can effectively clean, disinfect, and sanitize, and those individuals must...

With an in-depth look at conventions and meetings marketing, how to successfully sell to groups, and how to service their business after the sale, this course will provide you with a current and...

Executive service training introduces the required elements of etiquette necessary to be successful in a global society. Students will learn protocol and proper delivery methods, and will learn to...

This course prepares Flight Attendant students to deal with any situation that may arise and will cover medical incidents, inflight emergencies and procedures, Persons Assigned Onboard Duties...

Are you excited to start work in the food industry as a trained cook? In eight weeks, you will learn the basic skills required by professional chefs and cooks, including kitchen safety, knife...

Hospitality and service workers are important in shaping a positive experience in all customer service industries. Whether you work in a restaurant, hotel, retail store, or are an aspiring general manager for a five-star resort, our hospitality training is for you.

In today's highly competitive hospitality market, it is essential to have an understanding of sales and marketing. This course goes beyond theory to focus on a practical, customer-oriented approach...

Provides a comprehensive overview of safe work practices in a work environment where students can be exposed to bloodborne pathogens.  Issues in general safety and bloodborne pathogens are...

Review the comprehensive role of a hotel's front office in creating memorable guest experiences. Learn how a hotel’s front office interacts with other departments, strategies to keep the front desk...

Housekeeping is critical to the success of today’s hospitality operations. This course explores the essentials of directing day-to-day housekeeping operations, from big-picture management issues to...

Plan for and successfully manage service in a variety of food and beverage operations, including coffee shops, dining rooms, room service, banquets, on-site food service venues, and more. Gain...

This essential management course introduces the control processes used to reduce costs and increase efficiency in food and beverage operations. Explore how planning and control functions can help...

A solid understanding of the key concepts of revenue management and the selective application of its most effective strategies and tactics are critical for most hospitality operations. Explore the...

With a focus on the safety and security issues of current concern in the hospitality industry, this course presents best practices and guidance related to risk management in the hospitality...

Develop effective supervision and management skills that are essential to success in the industry. Learn how to recruit, select, and train employees; increase productivity; control labor costs...

Taxi drivers will update their skills through the three courses in this program: Conversation Assessment, Customer Service, and Driver Training.

This tests the listening and speaking ability of candidates to ensure that they are able to interact with clients at an adequate level of proficiency. Assessments will be conducted in a one-on-one,...

This 4 hour workshop will focus on the desired competencies as approved by Edmonton International Airport . Instruction will be highly interactive in nature with a blend of group work, role playing...

In partnership with Alberta Motor Association, NorQuest will deliver a series of one-day courses. The course will consist of in-class instruction, a written test, vision test, an in-car coaching...