Contact the Library

Access Solaro here.

1. Enter the barcode number on your NorQuest student ID card
2. Write down your new username and password
3. Go to the Solaro website or app 
4. Enter your new username and password

Tip: Your barcode number can be found on your NorQuest student ID card! 

Please visit the APA Guide for help with:

• In-text citations
• References
• Formatting

The official APA Style website also provides helpful guidance.

The NorQuest APA Course is another helpful resource for you to complete at your own pace. Completing all four modules can be done within an hour and give you foundational knowledge about using APA style citation.

Please visit the MLA Guide for help with:

• In-text citations 
• References 
• Formatting 

The official MLA Style Centre website also provides helpful guidance. 

In order to check when your books are due or to renew them, visit the Library website homepage and select My Library Account.

Click Sign in to your account: 

If you are student or employee of NorQuest College, sign in using NorQuest Students/Employees. You will use your NorQuest email address and password to login.

If you are a community member and you have registered for a library account with NorQuest College, you will sign in using Community Members. You will use your personal email address and the password you set when registering for your account.

Once you are logged into your library account, you will be able to see your loans, requests, fines, messages and personal details. On the overview screen, you will be able to view your checkouts and due dates, and you will have the ability to renew all items on your account.

If you only want to renew one of your loans, click on Loans for more details. You will be able to renew a single item from this screen.

Instructions below are for current students and employees trying to access online library resources.

If you're a current student or employee and see a yellow notification bar on your search results screen, it means you're not fully signed in. To access all available online library resources, please sign in using your institutional credentials.

Still not working? Try a different browser, or try clearing your cache.

If that does not work, please contact the Service Desk for further assistance.

NorQuest College's subscription to the Hoopla database expired on May 9th, 2025. Access to this resource is discontinued.

"Reserve" items are popular or heavily-used Library resources, including required textbooks and technology. 

• Textbooks can be borrowed for up to 3 hours
• Most technology, including headphones, phone chargers, laptop chargers, and calculators, can be borrowed for 3 hours
• Laptops can be borrowed for 3 days. There is more information about the Library laptops here: Technology Loaning at the Library

If you would like to borrow a reserve item, please ask at the Library desk.

We will be able to help you quickly if you have the following information handy: Title of the textbook OR Course Name & Number.

Textbooks can also be purchased from The Core (Bookstore).

If you borrowed the book through NorQuest College as an interlibrary loan, you can return it to a book drop at NorQuest College. 

If you borrowed a book directly from another library (e.g. University of Alberta, MacEwan, Edmonton Public Library), you must return it to that library.

There is an occasional sign-in issue when using the Library Search on Firefox. To resolve this sign-in error, please follow the steps here: Library Search Tool Sign in Error on Firefox

If you need help with research, citation, or references visit the library help desk in the Learner Centre, or contact the library by e-mail (library@norquest.ca), phone (780-644-6070), text (587-600-0084), chat, or book an online or in-person appointment with a librarian.

If you require help for anything else related to your assignment, contact Tutorial Services.

In order to check if you have fines, visit the library website homepage and select My Library Account.

Click Sign in to your account: 

If you are student or employee of NorQuest College, sign in using NorQuest Students/Employees. You will use your NorQuest email address and password to login.

If you are a community member and you have registered for a library account with NorQuest College, you will sign in using Community Members. You will use your personal email address and the password you set when registering for your account.

Once you are logged into your library account, you will be able to see your loans, requests, fines, messages and personal details. To view your fines, select Fine + Fees.

If you have fines, please contact the library to arrange payment.

If you are a former student, you can sign up for an Alumni account. To learn more about getting an Alumni account, please see: Library Services for Alumni

Community members (non-students, staff, or faculty) who are interested in borrowing items from the NorQuest College Library should first visit their home library, such as Edmonton Public Library (EPL), and request a TAL card. Once the TAL card is created, you may visit NorQuest College Library to set up an account. Government ID is required to create a NorQuest Library account.
 

You can get immediate help by talking to any staff member in the Learner Centre. Or you can anonymously send a text to (587) 600-0084.

If you do not need immediate assistance, but you would like to share feedback on your experience with noise in the Learner Centre, please complete the Learner Centre Noise Complaints form.

As a NorQuest student or staff, you can:

• Check out materials from the NorQuest Library's physical collection. Most NorQuest items are loaned for 3 weeks.
  • Please note: Reserve textbooks are available for 3-hour loans and Curriculum materials are for faculty use only. 
  • To request an item, follow the instructions in the Library Search user guide: Place a hold on an item
     
• Access thousands of ebooks, videos, and articles directly through our Library Search
   
• Place an interlibrary loan request for books, book chapters, or article requests from other libraries. More information about our Interlibrary loan services can be found on the Library Basics guide: Request an interlibrary loan

NorQuest Library welcomes suggestions from students, staff and faculty. Please submit your suggestions using the Suggest a Resource form.

There are several options for embedded library support in misiwe pehtâkwan courses, including:

• Library Resources Block
• Customized Library Block with specific resources
• Liaison Librarian Contact Information
• A research/citation forum hosted by a librarian
• Embedded library tutorials and activities
• Online APA course (option: connect to gradebook to verify completion)

If you would like to add these resources yourself, we have a guide with step-by-step instructions: Linking Library Resources.

You can also connect with your Library Liasion who can answer any questions you may have.

Access ACF with this link: https://libguides.norquest.ca/db-acf 

This is where you can stream movies like 28 Days and A Beautiful Mind.

Explore all available online video resources here: NorQuest Library streaming videos

Yes! NorQuest students, faculty, and staff can borrow materials from other libraries in the following ways:

Option 1: Request through NorQuest Library

Place a request using NorQuest Library’s interlibrary loan service.

The item will be shipped to NorQuest and can be picked up at the Library.

You will return this item to NorQuest Library.

Option 2: Register for an L-Pass from EPL

If you do not already have an Edmonton Public Library (EPL) card, you can register for one using your NorQuest student ID. Follow the instructions on the Library Basics guide to register for an L-Pass.

Your L-Pass expires every year on August 31st . If you are renewing your L-Pass account, you can sign up again for the next year starting August 1.

Option 3: The Alberta Library Card

Many libraries in Alberta are members of The Alberta Library (TAL). This membership allows Alberta library users to go to other libraries in Alberta, have an account created with those libraries, and to borrow materials from those libraries. To get started, ask at the NorQuest Library desk for a TAL card. 

Book a Student Meeting Room here.

For students: 

We recommend contacting the Student Resolution & Integrity Office (SRIO; formerly the Office for Student Judicial Affairs) if you need guidance, advice, and information related to allegations of academic misconduct or non-academic misconduct. 

You can also review these online guides: Learn to Write and Learn to Research.

For faculty: 

• The Student Resolution & Integrity Office (SRIO; formerly the Office for Student Judicial Affairs) runs an Academic Integrity Course that can be added to courses in misiwe pehtâkwan. 
• Librarians can address plagiarism and offering paraphrasing guidance during an instruction session.
• You can also include these online guides in your courses: Learn to Write and Learn to Research.

To ensure equitable access to Library resources, the Library manages heavily-used material using the “reserve” system.

Reserve items are:

• popular or heavily-used items, including required textbooks and technology
• identified by instructors for the purpose of short-term use only
• kept securely at the Library service desk

Reserve items include: 

• Textbooks (3 hours)
• Laptops (3 days) 
• Calculators, including scientific, financial, and graphic (3 hours) 
• Phone chargers and laptop chargers (3 hours) 
• Headphones (3 hours) 
• Whiteboard markers (3 hours) 

If you are an instructor and you want to place textbooks or required readings on reserve, please contact library@norquest.ca.

Sourcing, ordering, and processing items for the Reserve Collection can take several weeks. Please submit your request a minimum of three weeks in advance if you would like the material available by a specific date. Reserve requests are accepted year-round.

To place an interlibrary loan on an item, search for the item in the ⁠Library Search. Follow the instructions on the ⁠L⁠ibrary Basics guide: Request an Interlibrary Loan

Note: Interlibrary loans are free for NorQuest students, staff, and faculty! 

Access Criterion with this link: https://auth01.norquest.ca/login?url=https://media3.criterionpic.com/cod/lcl_top_subjects.htx

This is where you can stream movies such as The Soloist. 

Explore all available online video resources here: NorQuest Library streaming videos

Accessing Library Resources from Home

If you're a current student or employee and see a yellow notification bar on your search results screen, it means you're not fully signed in. To access all available online library resources, please sign in using your institutional credentials.

Contacting the Library from Home

If you need to contact the library staff from home, there are multiple options available for you to connect including via chat, text, or email.

Chat, text, or call

For quick help, connect with our live chat, send us a text at 587.600.0084, or call the Library at 780.644.6070.

Email

Send us an email: library@norquest.ca. We will respond within two business days.

If you have lost or damaged a library item, you may be charged the replacement cost of the item. Please contact library@norquest.ca to discuss your options.

At this point in time, we are unaware of a software being used College-wide.

The general approach to plagiarism and academic integrity at NorQuest College is more educational and skills-based in nature. It is important to recognize that students have many different levels of experience and knowledge regarding research; as such, the priority is that they learn the skills to complete research tasks that align with their assignment guidelines and instructor expectations. Additionally, many of these types of software have glaring privacy issues and are dishonest and unethical in the ways that they use information. 

The Library has many in-house resources to educate students, including our Learn to Research guides

You can return them to either of the two book drop boxes at NorQuest College.
These are located:

• inside the Learner Centre at the Library help desk,
• outside the Learner Centre entrance.

Academic Program Advisors can help with questions about your programs, including planning your courses. 

You can find the email address for your Academic Program Advisor at NorQuest Academic Program Advisors.

Yes!

If you live outside the Greater Edmonton Area, you may request items from the NorQuest Library to be mailed to you. Items will be shipped via Canada Post with a return label included. This service is provided at no cost to you.

However, Reserve materials are not available for distance loans. If you are in need of a textbook, they can be purchased online through The Core (NorQuest's bookstore). You can also use our interlibrary loans and document delivery services to request a single chapter of a book: Request an Interlibrary Loan

You can find and purchase your textbooks from The Core (the NorQuest College bookstore).

You may also borrow a copy of your textbook from the NorQuest Library. Textbooks are only available for 3-hour loans. Please ask at the Library desk for current textbooks.

You can also request a small portion of a textbook (e.g. one chapter) through the Library's interlibrary loans and document delivery service: Request an interlibrary loan.