The Student Resolution and Integrity Office (SRIO) envisions a college community where integrity and belonging guide every interaction. Through proactive and restorative practices, challenges become opportunities for learning, repair, and growth.
We value
- Integrity in action: We support students to uphold and internalize integrity. We make equity-informed decisions that honour the needs of learners and the community.
- Accountability that sparks growth: We view mistakes as opportunities for reflection, responsibility, and meaningful change.
- Safety and restorative practice: Students have the right to participate and be heard. We champion learning-centered approaches.
Our services
The Student Resolution and Integrity Office (SRIO) supports students who are facing challenges, have questions, or need help understanding their options related to academic integrity, student complaints, non-academic misconduct (harmful behaviour) or grade appeals.
Connect with us to book an appointment.
Academic integrity and misconduct
If an instructor believes academic misconduct has occurred, the instructor will meet with student(s) involved and if necessary, make a submission to the SRIO through the student case reporting system, Advocate.
Learn more about academic misconduct.
Students will be contacted by the SRIO if a submission is received. Students have 5 working days to review and respond to the allegation of misconduct and by following the information provided by the SRIO. Students can seek procedural guidance from our office.
NorQuest is a learning institution, and learning about academic integrity is part of being a student. If students make a mistake, we'll work with them to help them understand expectations, learn from the experience, and move forward.
Resources
Integrity Matters: A Guide to Student Success
This course provides information and guidelines about academic integrity standards at NorQuest College. It has been developed for both new and continuing students. It is important because developing academic integrity skills and learning how to prevent academic misconduct will ensure students have a positive learning experience.
Integrity Matters: A Guide to Student Success is a non-credit course that instructors may use in class or ask students to complete through this link. There is no registration process, click and go!
Academic Integrity Workshop
Students will be required to complete this 1.5 hour workshop if they have received an Academic Misconduct finding. This workshop must be completed within 3 months of the misconduct finding.
Student complaints
Did something unfair happen? We are here if you want to make a complaint or learn more about student rights and responsibilities. We will:
- Explain your options in plain language
- Provide a confidential space to ask questions
- Guide you through the informal or formal complaint process and support next steps if you choose to take them
We provide a range of services related to complaints – from facilitating a resolution-based discussion to formalizing a documented complaint for investigation at the college.
- To discuss a complaint, please book with us today.
- To report a complaint, please fill out this form.
We operate from a trauma-informed lens. Students decide whether the complaint moves forward. We won’t talk to anyone without your consent.
Responding to harmful behaviour: Non-academic misconduct
Conflict happens. When a student's actions have harmed another member of the NorQuest community, we can help those involved understand their options, navigate conflict, and identify appropriate supports.
When concerns about harmful behaviour or non-academic misconduct are brought forward, the SRIO is responsible for reviewing the situation, investigating when appropriate, and determining outcomes in accordance with college policy. Students can contact our office to learn more about the process or discuss their options.
Conflict coaching
You don't have to figure everything out on your own. We provide information, guidance, conflict coaching, and a confidential space to talk things through and explore next steps.
We're here to listen, provide support, and help students and staff navigate their options. There are a range of options available.
Grade appeals
Grade appeals are the responsibility of the academic program. The SRIO cannot reverse a grade. We can provide you with advice on the process.
Understanding the grade appeal process
- Student has reasonable cause to question a grade of an assignment, a test/quiz, an examination received in a class.
- Within 5 days of receiving the grade, the student should meet with the instructor to discuss. The student may be accompanied by an attendant for any meeting.
- You can appeal for 3 reasons:
- error in calculation
- inconsistency with syllabus
- final grade does not contain all assignments
- Unresolved? Appeal to the Program Chair. The decision of the program chair is final.
If the grade appeal results in a changed grade, the instructor will initiate the grade change.
You can contact SRIO or an Academic Advisor to help you book a meeting with the Program Chair.
SRIO is available to advise students and faculty on the appeal process. For writing assistance, students may request support from SANQC or the Safe Disclosure Office.
SRIO cannot advocate on a student's behalf, and SRIO has no position in a Grade Appeal.
Academic Grade Appeal Procedure
Consult this guideline for more information about the grade appeal process.
Contact us
Book a meeting
Phone
Call us at 780.644.6490