Service Design and Customer Experience - XBUS 1961

With online shopping disrupting traditional brick-and-mortar selling, reimagining customer service has never been more important. Providing insights into the context for the new realities of selling, this engaging workshop will focus on the new essentials, from developing talk triggers to the culture shift of yes, as well as how to create a seamless omnichannel experience that moves product and services online as effectively as possible.

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The personal information requested on this form is collected under the authority of section 33(c) of Alberta’s Freedom of Information and Protection of Privacy Act and will be used to process your request for information, for internal statistical and enrolment management purposes and to provide ongoing information regarding our courses, programs or events. For information about the collection and use of this information, contact the Regulatory & Compliance Coordinator at 10215 108 Street NW, Edmonton, AB, T5J 1L6, Tel. 780.644.6000.

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