Personal Mass Notification FAQs

NorQuest College has implemented a personal notification system with by contracting with Everbridge, an industry-leading mass notification vendor The system will be used to send emergency notification messages to employees and students

When will the system be used?

The emergency notification system will be used during a major incident, crisis or emergency. 

Is my information secure?

Any information stored in the system  is secure and your personal information is private and will not be shared. You are responsible for keeping your information up to date. NorQuest College can not update your information for you.

Testing of the system

The system will be tested at a minimum of 2 times per year. The message will clearly state that the notification is only a test.

Limitations

  • Notification is on a best-effort basis. Subscribers should not rely solely on this service for emergency notification.
  • This service is reliant on third-party applications and equipment and is subject to the terms and conditions and service level agreement of the third party.
  • NorQuest is not responsible for message delays caused by telecommunications systems failures or transmission failures that are the responsibility of third parties such as the service provider, cellular network provider, or email provider.
  • Individual subscribers are solely responsible for maintaining current, correct contact information. NorQuest is not able to update contact information for individual subscribers.
  • The system will be activated per the NorQuest emergency response plan. 

What can you expect when the Mass Notification System is used during an emergency?

You will receive messages to the phone numbers and e-mail accounts that are registered with the system. The message(s) will provide information or direct you where to find more information. 

Questions?

E-mail emergencyprep@norquest.ca or call 780.644.6215  

In Case of Emergency

In the event of an EMERGENCY dial 911 for Police, Fire or Ambulance.

Make a SECOND CALL to Security at 780.644.6225 (Desk) or 780.991.4573 (Cell), or Facilities Management at 780.644.6215.