MyMail FAQs

  1. What is MyMail and why do I need a MyMail account?
  2. How do I access my MyMail account?
  3. How can I get help using my MyMail account?
  4. I don't have a computer. How am I expected to check my MyMail account?
  5. I have forgotten my MyMail Username or Password. How can I find out what they are?
  6. How do I change my MyMail password?
  7. Do I have to logout when I am finished using my MyMail account?
  8. How much space do I have for storage?
  9. Can my MyMail account be used for personal use?
  10. Can I forward my email from other email accounts to my MyMail account?
  11. Can I forward MyMail email to another email account?
  12. How long do I have access to my MyMail account?

1. What is MyMail and why do I need a MyMail account?

MyMail is NorQuest College’s student email system. Your NorQuest email account is a way for you to communicate with NorQuest staff. You will be able to receive important notices from the College and you will also be able to communicate with your instructors through email. 

2. How do I access my MyMail account?

After you apply to NorQuest College you will receive a letter with your Username, Password and instructions for signing in to MyMail.

  • Go to the MyMail page
  • Click on the Login button
  • Enter your Username and Password exactly as displayed in your letter.
  • Click on Sign In.
  • You will need to change the temporary password after you login for the first time. Your new password must have at least 8 characters.

You can check the MyMail Quick Reference Guide (PDF) to see some of the features of a MyMail account.

3. How can I get help using my MyMail account?

If you need additional help, see information below. When requesting help, make sure to have your student ID number, home address and phone number available.

Phone:

780.644.6085

Email:   

computercommons@norquest.ca

In-Person:

Computer Commons, Downtown campus, Main Building, 5th Floor

Hours:

Monday to Friday: 7:30 a.m. to 7:00 p.m.
Friday: 7:30 a.m. to 5:00 p.m.
Closed on weekends and holidays

4. I don't have a computer. How am I expected to check my MyMail account?

NorQuest College has computers available for students to check their email. Since the email service is available to you 24 hours a day, you can check your email anywhere you can use a computer that is connected to the Internet, not just at school.

5. I have forgotten my MyMail Username or Password. How can I find out what they are?

You can contact Computer Commons. See Question 3 for contact information.   

6. How do I change my MyMail password?

Follow these instructions:

  • Sign in to your MyMail account.
  • Click on your email address at the top, right corner of the MyMail page
  • Click on Account
  • Click on Security in the menu on the left
  • Click on the Change Password button
  • Enter your current password and then your new password. 
  • Click on Save
  • Your password must be 8 characters long

7. Do I have to sign out when I am finished using my MyMail account?

It is highly recommended that users log out and close all open browser windows when they are finished using their email in order to protect their personal data. To sign out, click on your email address in the top, right corner of the MyMail page and click the Sign out button.

8. How much space do I have for storage?

7GB

9. Can my MyMail account be used for personal use?

Yes.

10. Can I forward my email from other email accounts to my MyMail account?

You can forward your other email account to your MyMail account. To set this up:

  • Sign in to MyMail
  • Click on the Gear button  in the upper, right corner of the MyMail page
  • Click on Settings
  • Click on Accounts
  • In the Check mail from other accounts (using POP3) section, click Add a POP3 email account you own
  • Enter the full email address of the account you would like to see email for, then click Next Step
  • Enter your password
  • Decide whether to:
    • Leave a copy of retrieved messages on the server
    • Always use a secure connection (SSL) when retrieving mail
    • Label incoming messages
    • Archive incoming messages
  • Click Add Account
  • Once your account has been added successfully, you will have the option of setting it as a custom From address. This allows you to compose messages in Gmail, but have them appear to be sent from your other email account. Click Yes to set up a custom From address

11. Can I forward MyMail email to another email account?

Your new MyMail account lets you automatically forward incoming mail to another address. Here is how to forward messages automatically:

  • Sign in to MyMail
  • Click on the Gear button  in the upper, right corner of the MyMail page
  • Click on Settings
  • Click on Forwarding and POP/IMAP from the top menu
  • Click on the Add a forwarding address button
  • Enter the email address to which you would like your messages forwarded and click theNext button
  • Click the Proceed button
  • A confirmation email will be send to the forwarding email address, to activate you will need to open the confirmation email and click on the link in the email

12. How long do I have access to my MyMail account?

Your new MyMail account is a permanent account, giving you lifetime access even after you graduate from NorQuest College.