Passwords Help

Reset Passwords

You may need to have your password reset so you can log on to your computer and access your MyQuest, MyMail and Moodle accounts.

Go to the Computer Commons Help Desk in the Learner Centre. Present your NorQuest student ID card or other valid form of photo identification and the Computer Commons staff will reset your password.

Note: If you are calling, ensure you have your student ID number, home address, and phone number available before contacting Computer Commons. Email requests must include this information.

Moodle and College Computer Forgotten Password Help

Once you have logged in and set your password for Moodle or the college computers, you are encouraged to register with the Self-Service Password Reset. This will allow you to reset your password if you forget it in the future. To do this:

  • Go to https://passwordregister.norquest.ca and type your User ID
  • On the "Stayed Signed in?" screen, click on Yes
  • On the "Office 365" page, you can set up ways that you can recover your login information. You need to set up at least 2 options available. Click on "Set it up now" to enter the phone number, email and/or security question.
  • Select finish when you have completed the setup.

Reminder: Your Moodle, College Computer and WiFi login credentials are all the same.

MyQuest Forgotten Password Help

Setting up "Forgotten Password" help

Once you are logged on to MyQuest you can set up a security question that will allow you to reset your password if you forget in the future. To do this:

Using "Forgotten Password" help

If you have forgotten your password, and you have previously set up the "forgotten password" help as described above you can reset your password. To do this:

  • Go to https://passwordregister.norquest.ca and type your User ID
  • On the "Stayed Signed in?" screen, click on Yes.
  • On the "Office 365" page, you can set up ways that you can recover your login information. You need to set up at least 2 options available. Click on "Set it up now" to enter the phone number, email and security question.
  • Select finish when you have completed the setup.
    • click on "My System Profile"
    • choose a question from the dropdown menu
    • type the answer to the question
    • click "OK"
    • enter your user ID
    • click on the "Forgot your password?" link
    • enter your user ID in the field provided
    • answer the question
    • click on "Email New Password"
    • log in to your MyMail account to get your new temporary password

Contact Information

Location:
Room 2-111, Singhmar Centre for Learning
10215 108 Street NW
Edmonton, AB T5J 1L6

Phone:
780.644.6085

Email:
computercommons@norquest.ca

Hours:

Monday - Thursday
7:30 AM - 7:00 PM

Friday
7:30 AM - 5:00 PM

Saturday
12:00 PM - 4:00 PM

Closed:
Sunday & statutory holidays


Note: Have your student ID number, home address and phone number available before contacting the Computer Commons. Email requests must include this information.