Moodle Support

Upcoming Moodle Outage

Due to scheduled maintenance, My Class (Moodle) will be unavailable Monday June 29, 2015 from 5:00  – 9:00 PM.


System Setup

Before logging into Moodle, you will need to make sure you have a compatible browser.  Recommended browsers when using Moodle include:

- Google Chrome

- Firefox

Other Applications

In order to view some files, media or other items that may be available in your course, you may need some of the following software:

  • Adobe Flash
  • Windows Media Player
  • Java
  • Adobe Reader

All Moodle courses reside in MyClass ( If your course has a Moodle component, you will receive an email to your MyMail account which contains your username and password. Your username and password are usually:

Username: firstinitial+lastname+3 distinct numbers (eg: jsmith123)

This is the same username you use for MyQuest and MyMail.

Password: norquest+last 4 digits of your student id number
(eg. norquest4321)

If you have difficulty logging into Moodle, please contact Computer Commons at 780.644.6085 or

You can also access the Student Manual (1,475K pdf) which details these login procedures as well as other Moodle tips.

If you wish to receive further training or help with your Moodle courses, please book an appointment at the following link:

We can help you at the Edmonton Downtown campus 5th floor Learning Center, online or over the phone.

Good luck with your studies and Happy Moodling!

Share this

Student Manual

(1,475 K PDF) 



Click here to book a Moodle Help Appointment.