Updated: October 29, 2020 9:00 AM

Update on Winter term 2021

Moodle

System Set-up

Before logging into Moodle, you will need to make sure you have a compatible browser. Recommended browsers when using Moodle include:

Other Applications

You may need some of the following software to view some files, media, or other items that may be available in your course:

  • Adobe Flash
  • Adobe Reader
  • Java
  • Windows Media Player

If your course has a Moodle component, you will receive an email to your MyMail account which contains your username and password. This is the same username and password that you use to login to computers at the college. If you are an online student, contact Computer Commons for further assistance.

Frequently Asked Questions

My course is not listed under "My Courses".

After you register in a course, it will take up to 48 hours to have the course name to show under 'My Courses'. If it has been over 48 hours, email Enrolment at enrolment@norquest.ca with your full name, student ID, home address, home phone number, and the course name that is not listed.

When I click on my course, it is empty.

Your instructor has not uploaded the course content yet. Contact your instructor directly for further information.

Who is my instructor? How do I contact my instructor?

You can find your instructor on the course page in Moodle or in your weekly schedule in MyQuest. You can also email Computer Commons at computercommons@norquest.ca with your full name, student ID, home address, home phone number, and the course name.

My course has already started, and I still do not see anything in Moodle.

Email Enrolment at enrolment@norquest.ca with your full name, student ID, home address, home phone number, and the course name.

The course showing in Moodle is the wrong session or class.

Email Enrolment at enrolment@norquest.ca with your full name, student ID, home address, home phone number, and the course name.

How do I complete, upload, submit, or edit my assignment?

I cannot upload my assignment.

Contact Computer Commons:

Phone:
780.644.6085

Location:
Room 2-111, Singhmar Centre for Learning
10215 108 Street NW

Email:
computercommons@norquest.ca

Include your full name, student ID, home address, and home phone number in your email.

I can't open the Mosby videos.

To log in to the Mosby videos, you must first log in when off-campus. Check the library’s FAQs for tips on accessing the library’s resources. For further help on accessing videos and databases, contact the library at library@norquest.ca, call 780.644.6070, or drop in.

I need a password for my test/quiz.

Contact your instructor directly for further information.

I am trying to book a test/exam but I can't remember my login or password.

Contact Computer Commons:

Phone:
780.644.6085

Location:
Room 2-111, Singhmar Centre for Learning
10215 108 Street NW

Email:
computercommons@norquest.ca

Include your full name, student ID, home address, and home phone number in your email.

My previous courses have disappeared from Moodle.

Your course content will be available for the following period:

  • Students retain full access until 14 days after the course end date.
  • After the 14 days mentioned above, student access changes to read only for 165 days.
  • After 165 days, students will no longer have access to the course.

I am unable to access class recordings or live classes.

Contact Computer Commons:

Phone:
780.644.6085

Location:
Room 2-111, Singhmar Centre for Learning
10215 108 Street NW

Email:
computercommons@norquest.ca

Include your full name, student ID, home address, and home phone number in your email.

Sections in my course content will not open or the links take me to a broken page.

Contact Computer Commons:

Phone:
780.644.6085

Location:
Room 2-111, Singhmar Centre for Learning
10215 108 Street NW

Email:
computercommons@norquest.ca

Include your full name, student ID, home address, and home phone number in your email.

My computer crashed in the middle of writing an exam.

Log off your Moodle account and log in again. You should be able to resume your test.

Login to Moodle

Contact Information

Location:
Room 2-111, Singhmar Centre for Learning
10215 108 Street NW
Edmonton, AB T5J 1L6

Phone:
780.644.6085

Email:
computercommons@norquest.ca

Hours:

Monday - Friday
7:30 am - 7:00 pm

Saturday
8:00 am - 4:00 pm

Closed:
Sunday & statutory holidays


Note: Have your student ID number, home address, and phone number available before contacting the Computer Commons. Email requests must include this information.