Online Delivery Information
Welcome to online delivery at NorQuest College!
Below you will find information on the following topics to assist you with taking online programs and courses:
NorQuest College calendar
The NorQuest calendar contains specific information pertaining to the college for current and prospective students, as well as the Office of the Registrar’s student policies and procedures. Download the calendar.
How to register for courses
Registration is completed through the Office of the Registrar at the main campus. You may register:
To add or drop a course, complete the Change of Course Registration form. Payment is required at the time of registration. See the Tuition & Fees Payment page for information about making your payment.
Note: If you are admitted to an online program that is delivered via eCampus Alberta, you must register for your courses at ecampusalberta.ca
Open Entry/Open Exit (OEE): All start dates will be on the first of the month unless during a term change where the date will align with term start. End dates will vary based on the start dates.
Regular Session: Start dates and end dates are fixed.
Online students must register for Open Entry/Open Exit (OEE) courses by the 10th of the month in order to start on the first of the following month. All start dates will be on the first of the month, unless the first is during a term change. In this case, your start date will be the term start date. For term start dates, please see Academic Schedule.
Your end date of your course will be provided on your Fee Assessment and your class schedule can be viewed on MyQuest. Ensure you are aware of your end date. Neither the Office of the Registrar nor your instructors track or remind students of course end dates.
Books, skill kits, and learner guides
The NorQuest Bookstore is located in the Downtown campus Main Building. You may purchase materials:
If you choose to order your books elsewhere, you must still purchase a current version of the learner guide. Confirm the correct textbook edition online.
The NorQuest library is located on the 5th floor of the Downtown campus Main Building. Services include online and in-person research and citation assistance, book delivery, 24/7 online access to ebooks, articles, videos, and research guides. Our friendly, knowledgeable library staff will be happy to answer any questions.
The Library can be reached:
- In person: 5th floor, Main Building
- By phone: 780.644.6070 or text: 587.600.0084
Fall and winter term hours of operation
|Monday to Thursday
||7:30 am - 7:00 pm
||7:30 am to 5:00 pm
||12:00 pm to 4:00 pm
|Sunday and holidays
For distance and online library usage, visit the library resource page.
Tutorial & Writing Services
NorQuest has a variety of tutorial and writing services available to help you with your coursework.
The Tutorial Centre - 8:00 am - 5:00 pm
The Tutorial Centre provides help in all subject areas. Drop by the Learner Centre on the 5th floor of the Downtown campus Main Building or make an appointment online.
The Writing Centre - 8:00 am - 5:00 pm
The Writing Centre provides help with writing, research, and citation. Make an online appointment, and meet with a member of the writing team in person or online.
Need evening and weekend help in math or with your writing? Try the free online tutorial service from eTutor Alberta.
Located in the NorQuest library, Computer Commons provides a supportive drop-in computer resources facility for students. Computers are equipped with Windows 7 and Microsoft Office, and scanners are also available. The staff provides:
- One-on-one computer support
- MyQuest and MyMail support
- Wireless access
- Password reset service
- Management of student printing quotas
Computer Commons be reached:
MyQuest and MyMail
You can access your student account information online with MyQuest, using your User ID and password sent by email to your personal email account to log in.
MyQuest can be used to:
- Check admission requirements and track application status
- Update address and contact information
- Access Student Service Centre and Learner Centre
- View financial status, including tuition fees and amounts owing
- Print unofficial NorQuest transcripts
- Print enrolment verification documents
- Directly link to Moodle classes (if applicable)
- Apply for graduation
Every student registered at NorQuest has a MyMail email account. Ensure you have activated your email account in MyQuest and follow the instructions provided in the email you receive.
Forward all communication through your MyMail account; personal email accounts will not be used for security purposes. NorQuest staff and instructors will only send information to your MyMail account. It is your responsibility to be checking your MyMail regularly.
All course specific questions (such as labs, exams, marks, course content) should be directed to instructors or program areas.
Moodle is a communication hub for online courses and is available 3 days before the start of the course. Please login regularly for course content and announcements from your instructor. If you have any technical difficulties, please inform your instructor and contact Computer Commons.
To access Moodle:
- Go to MyClass
- Login using the username and password provided to you (sent to your MyMail account)
- Under My Courses, click on the course you wish to access
If you cannot complete an Open Entry/Open Exit (OEE) online course (all course material and final exam), you may request an extension. Extensions are 28 calendar days long and cost $75 per extension. Students may have a maximum of 3 extensions per course, to a limit of 5 extensions during the program.
- Students must request an extension at least five business days before the course end date by contacting Enrolment as described below. All calls and emails are time and date stamped. You may request an extension in advance if required.
- Payment is required at time of request. If you are sending an email to request an extnsion, please provide a telephone number where you can be reached to discuss payment details. DO NOT email credit card information. Please see Tuition & Fees Payment for payment options.
- Students must be enrolled in an Open Entry/Open Exit course to be granted an extension.
If you have not requested the extension at least five business days before the course end date, you must complete the course or re-enroll in it, with regular tuition fees applied.
If you are enrolled in a regular session distance course, you are not eligible for an extension, and must complete the course or re-enrol in it, with regular tuition fees applied.
To request an extension:
Withdrawals must be requested in writing to the Office of the Registrar.
To request for a withdraw:
Exams, Assignments, and Marks
- If you live within 100 km of a NorQuest-approved exam site, it is expected that you will sit for the exam in person.
- If you do not live within 100 km of an approved site, you may use an external proctor.
- To book exams, review the college’s exam request and writing information and submit the required information by the deadlines given.
- For Allied Health courses, contact the department one week in advance at 780.644.6394, or by email to firstname.lastname@example.org
- All assignments must be a Word document and submitted through Moodle. Be sure to include a title page with your course name and course instructor.
- Hard-copy assignments are not accepted.
- Remember to keep copies of marked assignments for your records.
- It is the student’s responsibility to ensure all assignments have been submitted and marked. It is not the responsibility of the instructor to contact student’s regarding missing assignments.
- All assignments must be submitted and all exams written by your end date.
- Assignment marks and feedback are posted on Moodle.
- Check your MyQuest regularly for assignment and exam marks.
- For all online courses, allow 30 business days for marks to be posted to MyQuest.
Admission and course requirements
Refer to the NorQuest College calendar (PDF) or the Programs & Courses section of this website for admission and course requirements.
Students in Open Studies do not need to show that they meet admission requirements, but are responsible for ensuring they have all prerequisites for individual courses. Prerequisites will be verified by the Office of the Registrar. Open Studies students are more likely to be successful if they have an English language proficiency level that is appropriate for the program under which their courses are offered.
Program advising and financial aid
Student navigators are here to provide you advice and support with:
Do not hesitate to contact the student navigators if you have any questions about your program or what you need to do next. Student navigators can be reached:
Contact information for Online Delivery