Online Delivery Information

Welcome to online delivery at NorQuest College!

Below you will find information on the following topics to assist you with taking online programs and courses:

NorQuest College calendar

The NorQuest calendar contains information about the college for current and prospective students, as well as the Office of the Registrar’s student policies and procedures.

How to register for courses

Registration is completed through the Office of the Registrar at the main campus. You may register:

To add courses:

  • If you have been admitted to a program (including Open Studies), complete the Change of Course Registration form (48K pdf). Payment is required on the first day of the term. If you register for a course that starts after the term begins, payment is required at the time of registration.
  • If you are taking eCampus at NorQuest courses and not applying to a program, use the registration form at norquest.ca/ecampus. Payment is required at the time of registration.

See the Tuition & Fees Payment page for information about making your payment.

Definitions

Open Entry/Open Exit (OEE): Start dates vary based on when you register. End dates are a fixed number of weeks after the start date.

Regular Session: Start dates and end dates are fixed.

Deadlines

Online students must register for Open Entry/Open Exit (OEE) courses by the 15th of the month in order to start on the first of the following month. For post-secondary courses, all start dates will be on the first of the month, unless the first is during a term change. In this case, your start date will be the term start date. For term start dates, see Academic Schedule.

Your course end date will be provided on your Fee Assessment and your class schedule can be viewed on MyQuest. Ensure you are aware of your end date. Neither the Office of the Registrar nor your instructors track or remind students of course end dates.

Books, skill kits, and learner guides

Be sure to purchase your books well in advance of your course start date to allow time for shipping.

The NorQuest Bookstore is located in the Downtown campus Heritage Tower. You may purchase materials:

If you choose to order your books elsewhere, you must still purchase a current version of the learner guide.

Library Services

The NorQuest library is located in 2-180, Singhmar Centre for Learning. Services include online and in-person research and citation assistance, book delivery, 24/7 online access to ebooks, articles, videos, and research guides. Our friendly, knowledgeable library staff will be happy to answer any questions:

Fall and winter term hours of operation

Hours:

Monday - Thursday
7:30 am - 7:00 pm

Friday
7:30 am - 5:00 pm

Saturday
12:00 pm to 4:00 pm

Sunday and holidays
Closed

For distance and online library usage, visit the library resource page.

Tutorial & Writing Services

NorQuest has a variety of tutorial and writing services available to help you with your coursework.

The Tutorial Centre

The Tutorial Centre provides help in all subject areas. Drop by the Learner Centre in 2-156 of the Singhmar Centre for Learning or make an appointment online.

Hours:

Monday - Thursday
8:00 am - 6:00 pm
Friday
8:00 am - 5:00 pm
Weekends and holidays
Closed

The Writing Centre

The Writing Centre provides help with writing, research, and citation. Make an online appointment, and meet with a member of the writing team in person or online.

Hours:

Monday - Friday
8:00 am - 4:00 pm
Weekends and holidays
Closed

Computer Commons

Located in the NorQuest library, Computer Commons provides a supportive drop-in computer resources facility for students. Computers are equipped with Microsoft Office and scanners are available. The staff provides:

  • One-on-one computer support
  • MyQuest and MyMail support
  • Wireless access
  • Password reset service
  • Management of student printing

Computer Commons be reached:

Hours:

Monday - Thursday
7:30 am - 7:00 pm
Friday
7:30 am - 5:00 pm
Saturday
12:00 pm - 4:00 pm

Sunday and holidays
Closed

MyQuest and MyMail

You can access your student account information online with MyQuest, using the log in information that was sent to your personal email account.

MyQuest can be used to:

  • Check admission requirements and track application status
  • Update your address and contact information
  • See your final grades in your courses
  • View your account balance, including tuition and other fees you owe
  • Print unofficial NorQuest transcripts
  • Print enrolment verification documents
  • Link directly to Moodle classes (if applicable)
  • Apply for graduation

Every NorQuest student has a MyMail email account. Send all communication to the college through your MyMail account. NorQuest staff and instructors will only send information to your MyMail account. It is your responsibility to check your MyMail regularly.

All course-specific questions (about topics such as exams, marks, labs, or course content) should be directed to instructors or program areas.

Moodle

Moodle is a communication hub for online courses and is available 3 days before the start of your course. Log in regularly to participate in your course(s) and to see announcements from your instructor. If you have any technical difficulties, inform your instructor and contact Computer Commons.

To access Moodle:

  • Go to MyClass
  • Login using the username and password that were sent to your MyMail account
  • Under My Courses, click on the course you wish to access

Extensions

If you cannot complete all course material and the final exam for an Open Entry/Open Exit (OEE) online course by your end date, you may request an extension of 28 calendar days to complete your course. There is a cost of $75 per extension. You may have a maximum of three extensions per course, to a limit of five extensions during your program.

Eligibility

  • You must request an extension at least five business days before the course end date. All calls and emails are time and date stamped. If you do not meet this deadline, you are not eligible for an extension and will be assigned a grade based on the work you have completed by the course end date.
  • Payment is required at the time of your extension request. If you are sending an email to request an extension, provide a telephone number where you can be reached to discuss payment details. See Tuition & Fees Payment for payment options.
  • Only students in Open Entry/Open Exit courses may be granted an extension. If you are enrolled in a regular session online course, you are not eligible for an extension.

To request an extension:

Withdrawals

Withdrawals or course drops must be requested in writing to the Office of the Registrar.

Exams, Assignments, and Marks

Exams

  • If you live within 100 km of a NorQuest-approved exam site, it is expected that you will sit for the exam in person.
  • If you do not live within 100 km of an approved site, you may use an external proctor.
  • To book exams, review the college’s exam request and writing information and submit the required information by the deadlines given.
  • For Allied Health courses, contact the department one week in advance at 780.644.6394, or by email to hilary.cheung@norquest.ca

Assignments

  • Assignments must be submitted as Microsoft Word documents through Moodle. Be sure to include a title page with your course name and course instructor.
  • Hard-copy assignments are not accepted.
  • Remember to keep copies of marked assignments for your records.
  • It is your responsibility to ensure all assignments have been submitted and marked. It is not the responsibility of the instructor to contact students regarding missing assignments.
  • All assignments must be submitted and all exams written by your end date.

Marks

  • Assignment marks and feedback are posted on Moodle.
  • Check MyQuest for your final marks.
  • For all online courses, allow up to 30 business days for marks to be posted to MyQuest.

Admission and course requirements

Refer to the NorQuest College calendar (6.8MB pdf) or the Programs & Courses section of this website for admission and course requirements.

Students in Open Studies do not need to show that they meet admission requirements, but are responsible for ensuring they have all prerequisites for individual courses. Prerequisites will be verified by the Office of the Registrar. Open Studies students are more likely to be successful if they have an English language proficiency level that is appropriate for the program under which their courses are offered.

Program advising and financial aid

Student navigators are here to provide you advice and support with:

Do not hesitate to contact the student navigators if you have any questions about your program or next steps. Student navigators can be reached:

Contact information for Online Delivery

Department Email
Allied Health Distance hilary.cheung@norquest.ca
Enrolment Unit enrolment@norquest.ca
Hospital Unit Clerk Distance laura.selcho@norquest.ca
Practical Nurse Distance pndistance@norquest.ca
University Transfer universitytransfer@norquest.ca
Student Navigators student.navigator@norquest.ca
Testing Services assessmentexams@norquest.ca