Tuition & Fees Refunds
To be eligible for a refund, you must notify the college in writing of your intent to withdraw from a program or course, and you must meet the criteria described below under "Refund Schedule".
Simply complete and forward a Change of Course Registration form (133K pdf) (if dropping courses) or Program Withdrawal form (if withdrawing from your program) to the Office of the Registrar. You can also email your intention to withdraw to the Enrolment Unit at firstname.lastname@example.org.
If a student submits a withdrawal directly to the Office of the Registrar, the date the form is received and date-stamped is the official withdrawal date for purposes of refunds and academic penalties. (See Withdrawal Chart of Academic and Financial Penalties and Refund Schedule.)
If a college representative submits a withdrawal on behalf of a student to the Office of the Registrar, the effective date of withdrawal is deemed to be the date indicated on the form signed by the college representative.
Non-attendance or stopping payment does not constitute notice of withdrawal from a course or program for the purpose of applying for a refund. If a student leaves the college without the completion of a withdrawal notice, the student will not be eligible for a refund and is responsible for any outstanding fees.
Receiving a Refund
If a student is eligible, a refund cheque will be mailed to the student's mailing address within 6 to 8 weeks of his or her withdrawal if the student is no longer a registered student at NorQuest College. If a credit card was used for the original payment(s), the refund will be issued to the same card.
Active students who withdraw from a course and are entitled to a refund will have any credit balance applied automatically to their next term's fees. If a student is not registered in the next term, a refund cheque will be issued.
Students who have been sponsored by an agency, organization, or Aboriginal band or students who have received a Canada, Alberta, or other provincial student loan will have any refund monies sent directly to their funder.
Note: In all cases, once paid, tuition deposits are non-refundable and non-transferable.
If you withdraw prior to the start date of your program (assuming you have paid all fees), you are eligible to receive a full refund of fees less your tuition deposit and U-Pass fee (if applicable).
If you withdraw from your entire program by or before 10% of the term or session has elapsed, you are eligible to receive a 100% refund of tuition, Students’ Association fee, registrarial fee, textbook rental fee (if applicable), and health and dental fee (if applicable), less the tuition deposit, program and supplies fee, the U-Pass fee (if applicable), and a $25 administration fee ($50 for international students).
If you withdraw from a program by or before 20% of the term or session has elapsed, you are eligible to receive a 75% refund of tuition less a $25 administration fee ($50 for international students). All other fees are considered non-refundable at this date.
No refund is available after the completion of the first 20% of a term or session.
Financial Appeals and Refunds
Consideration for refunds or financial holds may be given in special circumstances or for compassionate reasons. The Registrar (or designate) will be the authority for the approval of special circumstances.
Appeals on refunds should be initiated within 30 days of withdrawal, end of term, or date of drop, whichever is first.
Students complete the student appeal form and submit it with appropriate documentation in support of the appeal to the Office of the Registrar.
Decisions on appeals, once made by the Registrar, are final.
Tuition, fees, and refunds are assessed in accordance with the college's fee schedule and refund policies. (Please refer to Tuition & Fees Payment and the Withdrawal Chart of Academic and Financial Penalties and Refund Schedule). Students may appeal decisions made on their financial record if there are special circumstances, or compassionate reasons. The Registrar (or designate) will be the authority for the determination of special circumstances and the adjudication of appeals.
Refunds for Students Withdrawn from the College
Withdrawal from College for Outstanding Fees
Students with outstanding fees must clear this debt with the college before being allowed to reregister in the next term. While a student's account is on hold, unofficial transcripts, official transcripts, credential, or letter requests will be withheld until fees are paid in full.
Students who have outstanding fees by the 20% point of their term or session without alternative payment arrangements with the college will be withdrawn by the Office of the Registrar from their program or course, and remain responsible for all assessed fees. Academic and financial penalties will be applied as outlined above.
Withdrawal from College for Violation of Policies
Students may be withdrawn from the college for reasons associated with attendance, performance, or behaviour. When a student is withdrawn from a program or course, the official date of withdrawal is the date that the decision is rendered, not the last day of attendance.
The standard refund schedule will apply to students who have been withdrawn from their program or course(s) by the college for disciplinary reasons.
Refunds for a Program or Course Cancelled by the College
The college reserves the right to cancel courses or programs for operational reasons. If the college cancels a course or program, all college fees including application and administration fees are refunded.