Gain the essential skills to excel in today’s fast-paced hospitality industry. Designed for aspiring and current hospitality professionals, this course equips you with practical tools and industry insights to enhance efficiency, elevate guest experiences, and manage memorable events from start to finish.
RegisterWhat is a Microcredential
A series of carefully curated learning activities that provide learners with opportunities to gain specific skills or competencies that are workforce relevant and valued by employers, without enrolling in a credential program. The outcome can be shared digitally and allows employers to easily identify candidates who have mastered a specific skill set for success in their industry.
What to expect from the program
Great hospitality starts with the fundamentals, and ends with unforgettable customer experiences. This microcredential is designed to meet the specific requirements of the hospitality and tourism industry from the ground up. You’ll build your skills in supply chain management, event planning essentials, and customer service strategies, through real-world case studies and practical, application-based learning.
The badges
The Hospitality Industry Fundamentals microcredential includes three digital badges that can be completed within 24-30 hours. Each badge takes approximately 8-10 hours to complete, depending on your pace. Take all three to earn the microcredential or register for individual badges.
- Supply Chain in Food and Beverage Management: Build practical skills to manage sourcing, logistics, and procurement while applying sustainable, data-driven strategies in food and beverage supply chains.
- Fundamentals of Successful Event Planning: Learn essential skills and knowledge to plan and coordinate successful events, covering key areas like budgeting, logistics, vendor management, and guest experience.
- Customer Service Excellence: Develop your industry-ready skills in anticipatory service, service recovery, and creating memorable guest experiences.
Flexible learning. Complete this program online at your own pace.
This microcredential was made possible, in part, by funding from the Government of Alberta.
Who is this program for?
This program is ideal for individuals who are looking for flexible, accessible, skills-focused training to support immediate job prospects or career growth in events, hospitality, and tourism.
It also offers an ideal solution for small and medium-sized businesses that may not have formal learning and development programs or dedicated training resources. Affordable and self-paced, this program serves as a versatile tool for both onboarding new employees and upskilling existing staff, helping businesses elevate service standards without the need for costly or time-intensive training initiatives.
Program requirements
While this program is open to anyone regardless of experience and education, we recommend you meet the following:
- Secondary school completion
- English Proficiency of CLB 6 and above
We recommend a level of technical competence which includes proficiency in:
- Navigating the Internet
- Using word processing programs like Microsoft Word
Customizations
This program can be customized for your organization’s training needs. Talk to NorQuest’s custom training team if you would like to discuss how we can tailor a training program for your staff!
Register for the program
To register for a badge, please click on the title and purchase the badge online. You’ll be directed to a new page where you can make your purchase.
- Supply Chain in Food and Beverage Management (badge)
- Fundamentals of Successful Event Planning (badge)
- Customer Service Excellence (badge)
- Hospitality Industry Fundamentals (full microcredential)
You can take any individual badge or complete all three to earn the full microcredential. After enrolling, you can get started right away!
Have questions?
Interested in customizing this program for your training program for your staff? Do you have other questions about the Hospitality Industry Fundamentals microcredential? Fill in and submit the form below, and a program staff member will respond as soon as possible.
Privacy notice statement
The personal information requested on this form is collected under the authority of section 33(c) of Alberta’s Freedom of Information and Protection of Privacy Act and will be used to process your request for information, for internal statistical and enrolment management purposes and to provide ongoing information regarding our courses, programs or events. For information about the collection and use of this information, contact the Regulatory & Compliance Coordinator at 10215 108 Street NW, Edmonton, AB, T5J 1L6, Tel. 780.644.6000.