Online delivery information

Below you will find information on the following topics to help you with taking online courses:

How to enrol for courses

Online enrolment is available for most programs. Visit How to enrol in courses for resources to assist in the enrolment process. For programs not available for online enrolment, enrolment is completed through the Office of the Registrar. Email to enrol.

  • If you have been admitted to a program (including Open Studies) and plan to take one or more courses online, visit How to enrol in courses to see if your program offers online enrolment. Payment is needed on the first day of the term.
  • If you are taking Foundations for Learning online anytime courses, use the Foundations for Learning course enrolment form. Payment is needed within 24 hours of enrolment.

See Payment for information about making your payment.


Open entry/open exit: Start dates vary based on when you enrol. End dates are a fixed number of weeks after the start date.

Regular session: Start dates and end dates are fixed.

Books, skill kits, and supplies

Buy your books well in advance of your course start date to allow time for shipping. The Core (Bookstore) is located on the main floor of the Singhmar Centre for Learning. You may buy materials:

Library services

The NorQuest Learner Centre is located in 2-180, Singhmar Centre for Learning. Tools, technology, and support available for students include digital content: e-books, articles, online videos, citation help: APA and MLA, and live chat service. Library staff are available:

For library hours, visit the NorQuest College Library.

Online learners can check out our helpful resource: Library basics.

Tutorial services

NorQuest has tutorial services available to help you with your course work.

The Tutorial Centre

The Tutorial Centre provides help in all subject areas. Drop by the Learner Centre in 2-156 of the Singhmar Centre for Learning or make an appointment online.

For tutorial service hours, visit NorQuest College Library Services.

Service Desk

Located in the NorQuest Learner Centre, Service Desk provides a supportive drop-in computer resources facility for students. Computers have Microsoft Office and scanners are available. The staff provides:

  • one-on-one computer support
  • MyQuest, MyMail and Moodle support
  • wireless access support
  • student password resets
  • management of student printing quotas

Contact Service Desk:

  • In person: 2-111 Singhmar Centre for Learning
  • By phone: 780.644.6100

Visit Service Desk for support hours.

MyQuest and MyMail

You can access your student information on MyQuest, using the login information that was sent to your personal email account. Use MyQuest to:

  • check admission requirements and track application status
  • self-service enrolment (for applicable programs)
  • update your address, social insurance number, and contact information
  • pay your tuition and fees
  • view your course enrolments and class schedule
  • access the academic advisement tool to plan your program and view your progress
  • print enrolment verification documents
  • see your final grades in your courses
  • view your account balance, including tuition and other fees you owe
  • print unofficial NorQuest transcripts
  • request official transcripts
  • link directly to Moodle courses (if applicable)
  • apply for graduation

Every NorQuest student has a MyMail email account. NorQuest staff and instructors send information to your MyMail account. It is your responsibility to check your MyMail account regularly.

Direct all course-specific questions (about topics such as exams, marks, labs, or course content) to your instructor or program area.


Moodle is a communication hub for courses and is available prior the start of your course. Log in to take part in your course(s) and to see announcements from your instructor. Inform your instructor and email if you have any technical difficulties. To access Moodle:

  • visit
  • log in using the username and password that were sent to your MyMail account
  • under My Courses, click on the course you wish to access

Withdrawals must be requested in writing to the Office of the Registrar. Before requesting withdrawal from a course or program, review the Withdrawal chart for applicable academic and financial penalties.

Exams, assignments, and marks


  • For questions about the delivery of any exams, refer to Moodle or your instructor for further details.
  • To book exams, visit Testing and assessment services for more information.


  • You must submit assignments through Moodle. Be sure to follow instructions outlined by your course instructor.
  • Hard-copy assignments are not accepted.
  • Remember to keep copies of marked assignments for your records.
  • Ensure all assignments have been submitted and marked. It is not the responsibility of the instructor to contact students about missing assignments.
  • All assignments must be submitted and all exams written on or before your end date.


  • Assignment marks and feedback are posted on Moodle.
  • Check MyQuest for your official final grade.
  • For open entry/open exit courses, allow up to 30 business days for marks to be posted to MyQuest. Regular session grades will be posted within five business days.
Admission and course requirements

Refer to Programs and courses for admission and course requirements.

Students in Open Studies do not need to show that they meet admission requirements, but are responsible for ensuring they have all prerequisites for individual courses. Prerequisites will be verified by the Office of the Registrar. Open Studies students are more likely to be successful if they have an English language proficiency level that is appropriate for the program under which their courses are offered.

Program advising and financial aid

Contact a Student Financial Advisor if you have questions about student financial aid.

Contact a retention advisor if you have any questions about your program or next steps.

Contact advisors by: