Managing Front Office Operations

Review the comprehensive role of a hotel's front office in creating memorable guest experiences. Learn how a hotel’s front office interacts with other departments, strategies to keep the front desk profitable, and how e-commerce and social networking affect front office operations. Case studies and real-world examples present a practical industry focus.

This course is part of the following program:


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  Term Duration Schedule Location Class Section
Fall Aug 29, 2022 - Jan 08, 2023

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Open entry/Open exit Online 40069 O01
Winter Jan 9 - May 7, 2023

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Open entry/Open exit Online 10039 O01
Spring May 8 - Sep 4, 2023

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Open entry/Open exit Online 20023 O01
Summer Jul 4 - Sep 4, 2023

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Open entry/Open exit Online 30015 O01


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