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Quality Management - BUSD 2027

Quality Management provides students with techniques to improve product/service quality by identifying and measuring production and service flow variability. This course introduces basic quality management concepts and history and builds on that knowledge to explore Statistical Process Control (SPC) based quality improvement techniques to diagnose, reduce, and eliminate causes of variation and to assist in process improvement, production control, production planning, and decision making a brief review of the fundamentals of statistics, probability, and their applications in quality management is provided, and various measurement and control techniques --for example, charts for variables and attributes, are presented.

Note: Prerequisite BUSD 1013 Restricted to Business Admin and Open Studies

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The personal information requested on this form is collected under the authority of section 33(c) of Alberta’s Freedom of Information and Protection of Privacy Act and will be used to process your request for information, for internal statistical and enrolment management purposes and to provide ongoing information regarding our courses, programs or events. For information about the collection and use of this information, contact the Regulatory & Compliance Coordinator at 10215 108 Street NW, Edmonton, AB, T5J 1L6, Tel. 780.644.6000.


This course can be taken through Open Studies or through our Business Administration program. Read our application guide and apply now.

Tuition and fees for 2022-2023 Open Studies

Tuition estimate + Fees estimate = Total estimate
One 3-credit course $495 $714.70 $1,209.70
See the detailed fees for this course
Digital resource fee: $7.00 max per term
Program and supplies fee: $19.2 max per term
Registrarial and student service fee: $41.00 max per term
Student technology fee: $12.00 max per term
Students’ Association fees
Health and dental plan: $386.00 per year
Students’ Association: $51.50 per term
U-Pass: $180.00 per term
Legal plan: $18.00 per year

Note: You may be eligible to opt out of some Student Association fees after enrolling. Visit Tuition and Fees for more information.

Tuition estimate + Fees estimate = Total estimate
One 3-credit course $1497 $714.70 $2,211.69
See the detailed fees for this course
Digital resource fee: $7.00 max per term
Program and supplies fee: $19.2 max per term
Registrarial and student service fee: $41.00 max per term
Student technology fee : $12.00 max per term
Students’ Association fees
Health and dental plan : $386.00 per year
Students’ Association : $51.50 per term
U-Pass : $180.00 per term
Legal plan : $18.00 per term

Note: You may be eligible to opt out of some Student Association fees after enrolling. Visit Tuition and Fees for more information.

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