NorQuesters meet the challenge of “we can’t” with a boldly curious “How might we…?” We think yes first. We call out processes that make no sense, and instead, create experiences that wow our customers.
We each have permission to fix and improve things. If you’re stuck, find help. If nobody knows how to do it –yet – get started. And we love win-wins. They’re the ultimate way to a big yes.
NorQuesters do what we say we will do – follow through –even when no one is watching. We own it. Being dependable grows trust.
And trust helps us get results –results that matter, and results we can only get when trust is high.
Within NorQuest, there is no “they” and “them” – only us, working together as a team.
We can achieve so much more when we act together with a common purpose and a determination to change lives. Our actions ripple into local and global communities.
We are difference makers. We are powerful together.
We’re here to do important work. And because it’s important, we celebrate and make time for real connections.
Be playful. Play is a way to be creative and solve problems.
Do fun stuff. Laugh lots.
Play in the flow of work.
Compassion creates belonging. How we treat each other matters. What we do now impacts seven generations.
Where there is fear, we turn up empathy and listening. We don’t know what other people are holding or carrying, so we start with compassion. What a difference a genuine smile can make.
NorQuesters take care of each other and we take care of ourselves, so we can take care of changing lives.
Leading is mindset and action, not title. Be empowered to take action.
Because NorQuesters are difference makers, we are relentless about adding value to one another, to our customers, and to our community. We recognize and celebrate leadership in each other.
When every one of us leads from where we are, lives change.
Small things matter. Small things can be fixed easily and everyone has the responsibility and ability to fix small things that matter.
But small thinking isn’t enough. We all need to think big. Think disruptively. Think 10X and moonshots.
Then we map out the steps to get there.
Create a safe place where people can speak up, have brave conversations, in respectful, responsible and thoughtful ways, without fear of repercussions.
Stories guide us towards clarity. Listen well.
No one has time for jargon, mixed messages or gossip. There is kindness in clarity.
NorQuesters are curious in bold ways. We ask questions. We check our assumptions. We invite perspectives. We are intentionally courageous in exploring disruptive ideas, holding a growth mindset, and trying new ways.
We don’t settle for good enough. We execute well, but don’t wait for perfection. We learn quickly from mistakes and failures.
We bring curiosity and courage to every challenge.