Hospitality & Service Industry
The Edmonton Oilers Community Foundation Hospitality Institute answers the demand for skilled workers trained in world-class hospitality and customer-service skills. The institute develops and delivers a comprehensive suite of hospitality-industry training programs in a broad range of disciplines needed for employment. Each year, hundreds of students will gain the skills and training needed for bright career futures with hospitality employers throughout the region.
Institute programs are appropriate for individuals who wish to pursue careers and employment in the hospitality and service sectors and for business owners and organizations who would like their staff to have world-class customer service skills and training.
Looking to take your career to the next level? Or maybe you want to fast-track a career in hospitality? NorQuest College knows the tremendous role the hospitality industry plays in today's economy.The program has four specializations. Complete all four specializations or take what you need to grow your career in hospitality.
|Service Industry SkillsPart-time|
The Service Industry Skills training certificate program will provide students with the skills, knowledge and certifications required to become employable in the service industry. These short certifications are designed to get students trained in world-class customer service skills and get working quickly.
|(WHMIS) Workplace Hazardous Material Information SystemFull-time, Part-time, Distance, Online|
WHMIS course participants learn proper safety procedures to follow when using hazardous products in the workplace. Participants will also learn hazard identification, product classification, product labeling and warning signs. Upon successful completion, participants are issued WHMIS certificates valid for two years.
Service received from a concession is part of the overall guest experience. This course teaches participants the overall operation of the concession stand and how to assist in food production and monitor overall quality, quantity, and presentation. Cash transactions will be discussed. This course introduces efficient counting skills, merchandise and inventory training, and how debit/credit transactions work. The importance of accountability in this specified role is also discussed. XBUS 2008 – Food Safety Training is also required for completion of the Concession Training Certificate.
|Convention Management and ServiceOnline|
With an in-depth look at conventions and meetings marketing, how to successfully sell to groups, and how to service their business after the sale, this course will provide you with a current and comprehensive overview of the convention industry.
|Food Safety Training BasicsPart-time|
This food safety course is designed for employee-level training in Canada. It will teach students to understand the importance of food safety and handling. Successful completion of this course requires a passing mark on a final exam.
|Guest Services Relations HostPart-time|
Building on the skills learned in the course "Introduction to the Service Industry", this specialized certificate course trains participants to master the skills of service delivery and exceeding the expectations of the guest and other team members.
|Hospitality Industry Financial AccountingOnline|
This course presents basic financial accounting concepts and demonstrates how they apply to the hospitality industry. Learn to use accounts, journals, and ledgers to record transactions; the formats and interpretation of financial statements; the effect of inventory valuation on costs and profit; the mechanics of accrual accounting; and more.
|Hospitality Industry Managerial AccountingOnline|
Learn everything you need to gain a clear understanding of managerial accounting in a hospitality setting. This course includes modules on revenue management and dynamic pricing, accounting for gift cards, unsecured bank loans, and profitability indexes. Information on the Uniform System of Financial Reporting for Clubs has been added for comparison to current information regarding hotels and restaurants.
|Hospitality Sales and MarketingOnline|
In today's highly competitive hospitality market, it is essential to have an understanding of sales and marketing. This course goes beyond theory to focus on a practical, customer-oriented approach for effectively marketing hotels and restaurants. Explore the "four Ps" (price, product, promotion, and place) as they relate to specific market segments, providing a customer-focused perspective. Illustrations and exhibits include examples of the forms, checklists, and advertisements that are used by today's industry leaders to effectively market their properties.
|Hotel and Restaurant AccountingOnline|
This introductory accounting course accentuates the interrelationship between business principles and accounting, and features information based on the most recent uniform systems of accounting for hotels and restaurants. Computerized general ledger accounting is used as the basis for processing financial data. The course includes several introductory managerial accounting modules, as well as new information on the role of accounting in successful business decision making, fair value accounting, feasibility studies, and buying a franchise.
Students will learn and practice basic cleaning theory and skills. Students will also learn about basic chemicals and their use, cleaning tools, and proper cleaning techniques. Students will also take the safety certification that prepares those working in housekeeping to identify hazardous conditions and unsafe practices that lead to slips, trips, and falls in the workplace.
|Human Bloodborne Pathogen ExposurePart-time, Distance, Online|
Provides a comprehensive overview of safe work practices in a work environment where students can be exposed to bloodborne pathogens. Issues in general safety and bloodborne pathogens are discussed. Topics include bloodborne diseases, risk assessment, recommended work practices.
|Introduction to the Service IndustryPart-time|
This course introduces students to the service industry by focusing on three main areas: service industry operations, the safe and clean work environment, and guest service relations. Areas of specialization within the industry will be explored, as well as how to apply for these jobs This course is a prerequisite for students wishing to take XBUS 2003, 2004, 2005, 2006, 2007, and 2009.
|Leadership and Management in the Hospitality IndustryOnline|
Improve your leadership abilities and develop an understanding of high-performance teams and employee empowerment. Learn more about the importance of diversity and cultural change. Practical information prepares leaders to put management tools into action to enhance service and boost business.
|Managing Beverage OperationsOnline|
Discussions of leadership and supervision will focus on the management and leadership practices specific to a beverage operation, including emotional intelligence and the importance of relationships, communication, recruitment and training, and motivation and performance reviews. The course features a real-world approach to beverage controls, purchasing through serving, technology, design, and handling guest complaints.
|Managing Front Office OperationsPart-time, Online|
Review the comprehensive role of a hotel's front office in creating memorable guest experiences. Learn how a hotel’s front office interacts with other departments, strategies to keep the front desk profitable, and how e-commerce and social networking affect front office operations. Case studies and real-world examples present a practical industry focus.
|Managing Housekeeping OperationsOnline|
Housekeeping is critical to the success of today’s hospitality operations. This course explores the essentials of directing day-to-day housekeeping operations, from big-picture management issues to technical details for cleaning each area.
|Managing Service in Food and Beverage OperationsPart-time, Online|
Plan for and successfully manage service in a variety of food and beverage operations, including coffee shops, dining rooms, room service, banquets, on-site food service venues, and more. Gain management knowledge, planning skills, and hands-on techniques to consistently deliver quality service in every type of food and beverage operation. Explore unique features and learn factors of food service operations that contribute to the guest experience. Case studies by industry experts encourage learners to think critically about on- the- job situations that contribute to guest satisfaction.
|Planning and Control for Food and Beverage OperationsOnline|
This essential management course introduces the control processes used to reduce costs and increase efficiency in food and beverage operations. Explore how planning and control functions can help operations function more efficiently, compete for market share, and provide value to guests.
|Resume/Cover Letter Writing and Interview SkillsPart-time|
Learn to identify the critical components of a resume and a cover letter. Practise constructing both, and receive a professional review of your final product. Acquire practical interview skills, and have the opportunity to demonstrate these in a learning environment.
|Revenue Management: Maximizing Revenue in Hospitality OperationsOnline|
A solid understanding of the key concepts of revenue management and the selective application of its most effective strategies and tactics are critical for most hospitality operations. Explore the applicability of revenue maximization strategies and their operational aspects.
|Security and Loss Prevention ManagementOnline|
With a focus on the safety and security issues of current concern in the hospitality industry, this course presents best practices and guidance related to risk management in the hospitality workplace. The content takes a broad, global view of the issues, and focuses on the identification and mediation of a variety of safety and security concerns.
Different and unique ways to raise the bar in guest services, how to turn a one-time visitor into a regular ticket holder, and 'best practices' will be taught and assessed through practical hands-on instruction. This course introduces efficient counting skills, merchandise and inventory training, and how debit/credit transactions work, with special emphasis on the importance of accountability in each role.
|Supervision in the Hospitality IndustryPart-time, Online|
Develop effective supervision and management skills that are essential to success in the industry. Learn how to recruit, select, and train employees; increase productivity; control labor costs; communicate effectively; manage conflict and change; and use time management techniques. Create a professional development plan that sets the direction for future educational and professional endeavors in your hospitality career.
Participants will learn how to validate entrance into an event, how to enforce facility regulations, and how to maintain order, ensuring safety and creating an exceptional guest service experience. The ability to identify, assess, and evaluate safety and security risks will also be discussed.