Veterinary Office Assistant
PROGRAM AT A GLANCE
TUITION & FEES
You must complete six courses to graduate. Courses are listed below by term to show the recommended path to completing the program in 12 weeks as a full-time student.
|Term 1 - 12 weeks|
|COMM1001 (O)|| Introduction to Communications |
Explore the fundamentals of communication and interpersonal relationships. Examine effective communication, barriers to effective communication, and specific communication strategies that can improve interactions with others and enhance critical thinking skills. Learn and apply theories related to communication climate, groups, teams, conflict management, and problem solving.
|COMP1006 (O)|| Office Computer Applications |
Develop foundational computer skills and become proficient using Windows, as well as word processing, spreadsheet, presentation, and database applications to enhance your computer skills and employability.
|COMP1013|| Computer Applications for Veterinary Office Professionals |
Learn to use common veterinary practice management software. Become proficient at creating and updating client files, scheduling appointments, managing recalls, coding veterinary procedures, billing patients and third parties, and recording payments.
|HLTH1013|| Veterinary Terminology and Animal Health Systems |
Study the language of veterinary terminology. Learn how to read and interpret commonly used veterinary medical terms, symbols, and abbreviations. Develop your understanding of small and large animal anatomy and basic animal pathology. Become familiar with frequently prescribed medications and their uses. Achieve fluency through practice sessions, quizzes, and exercises.
|HLTH1014|| Veterinary Administrative Procedures |
Learn the administrative skills necessary to work in a veterinary office, including customer service skills, organization and time management, professional telephone communications, appointment scheduling, inventory management, and processing payments for treatments and procedures. Become familiar with common veterinary products and animal nutrition basics. Learn how to model animal-friendly care and acquire safe animal approach and handling techniques. Safe work and infection control practices within a veterinary office will also be covered.
|HLTH1015|| Practicum for Veterinary Office Assistants |
This four-week work experience placement will give learners hands-on practice in an active veterinary clinic or other related veterinary organization. Contact HATadmin@norquest.ca for permission to enroll.
Courses marked with an (O) are available through Open Studies.