Chief Customer Experience Officer

Jill Matthew

Jill has over 25 years of business experience in both the private and public sectors. She joined NorQuest College in 2013 as the Vice President, College Services and Chief Financial Officer. In this role, she provided leadership in the areas of Technology, Facilities, Finance, and Student Services. Under Jill’s leadership, NorQuest constructed the Singhmar Centre for Learning and completed the renovation of the Civic Employees Legacy Tower, a $190 million campus development project. Jill implemented improvements to the college’s internal controls, information security posture, and streamlined operational processes to support significant growth in learners.

In April 2019, Jill transitioned to a new executive role, Chief Customer Experience Officer. In addition to operational responsibilities for Recruitment, Office of the Registrar, Student Services, Indigenous Relations, and Regional Campuses, she is leading a college-wide initiative with a focus on driving an outstanding customer experience and securing 40,000 learners by 2025.

Prior to joining NorQuest, Jill was an executive with EPCOR for over 13 years, overseeing various business functions including Strategic Planning, Corporate Development, Billing, Contact Centre, Meter Operations and Retail Energy procurement. As the Divisional Vice President, Customer Services and Business Planning she was responsible for the corporate entity Energy Services, a $300 million subsidiary of EPCOR.

Jill has served as the Audit Committee Chair for Athabasca University and was inducted into the university in 2013. She is currently serving on the boards of Bissell Centre, uDigit Systems and Alberta Safety Codes Council. She is the Chair of the Bissell Centre and Governance Chair of Safety Codes Council boards. Jill is a Chartered Accountant, Certified Management Consultant, and holds an Institute of Corporate Directors designation.