Coronavirus info for NorQuest

NorQuest College’s first priority is to keep you and our community healthy and safe during the COVID-19 pandemic.

July 28, 2020 12:00 pm

Keeping you safe and informed for Fall 2020

We hope you are having a great summer, and of course staying safe and healthy. We are excited to continue offering our education programs, and we will continue teaching classes and providing student services online for the Fall 2020 semester. Here is some updated information for you on what’s happening at NorQuest.

I have questions about enrolling and/or attending NorQuest. What is the best way to communicate?

Please email info@norquest.ca or call 780.644.6000. Due to the large number of inquiries we are receiving at the moment, a response may take three business days. Please be patient! Emails are monitored between 8:15 a.m. and 4:30 p.m. Monday to Friday. Our Client Services team will reply to every message we receive. You can also visit our contact page for more information or to make a request.

When will the college be open?

NorQuest College will remain closed until further notice. Our Fall 2020 term will be delivered online. Certain programs in the Faculty of Health and Community Studies will be attending labs in the fall semester. Those students will receive more information in the near future.

How do I make a payment to the college if I cannot pay online?

If you cannot pay online using a credit card, you can pay through your own bank’s online services (like any bill payment). You can also mail in a cheque or money order. International students can pay through Flywire. For more information and our mailing address, visit norquest.ca/pay.

Can I make an appointment with a Student Navigator for more information?

Yes, but all appointments will be conducted online. Call 780.644.6130 or email student.navigator@norquest.ca to book an appointment.

I am having issues with connecting to the college online. Who should I contact?

If you have technology issues, email Computer Commons at computercommons@norquest.ca or call 780.644.6085 Note: Have your student ID number, home address, and phone number available before contacting Computer Commons. Email requests must include this information and the account that you will need assistance with.

I really want to speak to someone in person. Is that possible?

We encourage students not to come to the NorQuest campus until further notice.

The college is still closed and adhering to strict health and security protocols, and we cannot accommodate visitors. However, we are happy to serve you online or via telephone.

We know you may have more questions. We will be sharing more details about the Fall 2020 semester in August.

July 8, 2020: Important information for fall term classes

We hope you are having a great summer and of course, being safe and staying healthy.

We’d like to update you on NorQuest College’s plans for fall 2020 term. We are excited to continue offering our education programs, and we will continue teaching classes and providing student services online. We are also opening the Edmonton and Wetaskiwin campuses this fall for specific lab classes that require in-person instruction, and are preparing the campus with health and safety measures. Review the details below to see if your classes have any in-person lab components.

How to check if you have classes on campus this fall

If you’ve already enrolled for classes:
Log into MyQuest, review your timetable, and check if any of your classes have in-person labs. (See example below for guidance.) If they do, you have the option to change these labs to a different time (that might work better for you) since we recently opened up more options. You need to make any changes to your in-person labs by July 31.

If you have not yet enrolled for classes in your accepted program:
Enrol as soon as possible. For the fall 2020 term, self-service enrolment has been open since June 1, and you can select your classes by logging into MyQuest. Some classes may have in-person labs. (See example below for guidance.) If you do not have any in-person sections, you will continue your studies completely online.

How to check if you have an in-person lab:
When you check your schedule in MyQuest, look under the Room column. If any rooms are listed, you have a lab that requires you to be on campus during the indicated times.

See the below example:

In-person lab schedule screenshot

Coming to campus for in-person labs

If any of your classes have an in-person lab, you are required to attend campus for those labs. Due to COVID-19, there are specific guidelines you will need to follow before, during, and after visiting the campus.

These include:

  • taking the Alberta Health Services COVID-10 Self-Assessment every day
  • staying home if ill and maintaining social distancing
  • following the guidelines on campus
  • wearing a mask if you are in a health lab (these masks will be provided to you by NorQuest)

We know you may have questions if you have in-person labs this fall. We will be sharing more details, including contact information for your questions, in August.

Your health and safety is our priority and we are working hard to ensure the campus is ready for those attending lab classes this fall. We are posting signage to help you remember rules and guidelines, increasing hand sanitizer stations, limiting elevator capacity, and increasing frequency of cleaning.

May 11, 2020: Fall 2020 campus update

We know you’ve been wondering what COVID-19 means for NorQuest College’s Fall 2020 term. We’ve been working hard at making sure we provide you with a great learning experience while keeping your health and safety as our top priority. Our fall plan, indicated below, will also follow guidelines and restrictions from Alberta's Chief Medical Officer of Health.

Fall 2020 plan

For the Fall 2020 term, NorQuest College is excited to continue teaching classes and providing student services online. We will also allow some students limited entry into the building as we begin opening some in-person offerings. Our plan for fall will be implemented in the following steps:

Step 1: Increase real-time online learning options for certain courses and begin opening some in-person labs on campus. Details on which specific labs will be offered in person are being determined. All other classes and student services will remain online. Note: Real-time refers to learning online with an instructor and classmates at a scheduled time.

Step 2: Offer in-person class components on campus for specific programs that would have the highest impact for student success.

Step 3: Begin to open in-person components of classes on campus for other programs.

What does this mean to NorQuest students?

  • If your program has a lab component that requires you to be on campus, we will inform you before your program begins. We will also keep you updated as we begin opening more in-person class components later in the fall term.
  • A plan for social distancing and other safety protocol will be followed based on advice from the Chief Medical Officer of Health.

April 6, 2020: Convocation in a new way

We know Convocation is a very special time for soon-to-be graduates, family, friends, and the NorQuest community. Though we are unable to continue our plans for Convocation at the Winspear Centre on May 25 and 26, we have a great team who is working hard to make this occasion as special and memorable as possible. We will be in touch with you soon about alternative ideas for Convocation 2020.

NorQuest students, we’re so proud of you and everything you’ve accomplished.

March 27, 2020: Grading at NorQuest and options for your success

We know that COVID-19 has created challenges and we’ve been working with your Students’ Association to make sure no student is left behind.

NorQuest College will continue its current grading system and we’re here to help you complete your term online successfully. However, we understand that you may have circumstances that are preventing you from completing your studies at this time. Therefore, we have some options to help you complete your courses.

If you cannot continue your studies at this time:

  • Contact your instructor(s) as soon as possible to inform them about your situation. This must be done before your final assessment. Together, you and your instructor will create a plan.
  • A grade of Incomplete (INC) will appear on your transcript until you complete your course later this year, based on the plan you and your instructor agree upon. INC means no grade has been assigned, so this will not affect your GPA or NorQuest award applications.
  • If you are an international student and unsure about how this could affect your visa status, contact an international advisor at international@norquest.ca.

We highly recommend you complete your course within this term. NorQuest faculty are here to support you during this challenging time, and will work with you to be flexible while ensuring course outcomes are achieved.

March 25, 2020: Evening and weekend hours to help you succeed

As we shift to delivering education online only, we know this is a new way of learning for many people. That’s why our computer supports, tutors/coaches, and library staff have extended their hours to include weeknights. Below are the new, extended service hours from now until April 24, 2020.

Computer help (Email or call 780.644.6085)

  • Monday to Friday: 7:30 am – 9:00 pm
  • Saturday: 8:00 am – 4:00 pm

Tutors, coaches, and library staff (Book your appointment online)

  • Monday to Friday: 7:30 am – 9:00 pm
  • Saturday: 8:00 am – 4:00 pm

Take care of yourself

We know it is not an easy time and you might be wondering how to cope. Maybe your mind feels like a mess or you just need someone to talk to. These mental health resources are available to you.

Reminder: Contact your instructor through Moodle, and continue to check your NorQuest email and this page for updates.

March 20, 2020: Get ready for online learning

Whether you’ve already started your studies online or will be switching to online studies on Monday, March 23, NorQuest instructors are here to support you along the way. We know moving your studies from in person to online is a big change and that’s why we also have NorQuest staff available to help you online. Our tutors and coaches, for example, are here to help answer questions or direct you to the right place.

Helpful information as you begin online instruction

Centre for Growth and Harmony (CGH)

The Centre for Growth and Harmony is currently directing new students to email about available resources and referrals. We will inform you when direct services from CGH are available online.

March 19, 2020: Supporting you as we move online

We hope you are doing well and staying safe. Keeping you informed and supported is our priority and we’re making updates to our website, including quick access to Information for Students, to help you find information faster. This will take you to resources including instructor contact information and language translations. Near the bottom of the page, you will find answers to questions about exams, technology issues, and more.

What you need to know today:

  • New! Use the Information for Students link located at the top of the website for help as we move towards online instruction.
  • Challenge exams are cancelled until further notice. We will keep you informed when we reschedule these. If you did not write your scheduled challenge exam and require a refund, email enrolment@norquest.ca
  • In-person student services are now available online and you can schedule your appointment. Do not come to campus for student services.

March 18, 2020: In-person student services now online

NorQuest College continues to move towards 100% online instruction and support to help stop the spread of COVID-19. In-person student services are now available online. Do not come to the campuses for student services. If you come to a campus for student services, you will be redirected to our online supports. All scheduled in-person exams in the Testing Centre are now cancelled.

What you need to know today:

March 17, 2020: Moving online for your safety

As you know by now, all NorQuest College in-person classes are cancelled until further notice, and we continue working to move these classes online. By now, most of you should have heard more details from your instructor. If you have not heard from your instructor, please check Moodle and connect with them online.

What you need to know today:

  • Instructor contact information is available in Moodle or on your class syllabus/course outline (paper copy).
  • We are working on getting all student services online. This is going to happen over time and we will keep you updated. Here is a schedule of services going online this week. You can contact them through email to schedule your online service.
  • LINC and ESL students: NorQuest updates have been translated in different languages to help you. Translations are in Amharic, Arabic, Cantonese/Mandarin, French, Hindi, Somali, and Spanish. Translations are located on the right side of norquest.ca/coronavirus.
  • Reminder: If you are an online student who has pre-booked exams in the Testing Centre, these will continue as scheduled for this week only.

March 17, 2020: International student advising moves online

We know you have questions during this time of change and we are here for you. The International Student Office will continue to support you, but in a different way. Due to the COVID-19 pandemic, as of March 18, 2020 all our advising services will move online.

Get online international advising services:

Important news for international students

Continue to check your NorQuest email, Moodle, and this page for updates.

March 16, 2020: Moving to online instruction

We know there are many, many questions in this time of change, and as we move from in-person to online instruction. We ask you to be patient. We will do everything possible to make sure you complete your term as smoothly and as safely as possible. Please know that NorQuest College’s priority is to keep you informed about plans as we move forward. Some plans are still being finalized. As decisions are made, you can count on us to keep you informed.

What you need to know today:

  • In-person exams are suspended until further notice. Exception: If you are an online student who has pre-booked exams in the Testing Centre, these will continue as scheduled for this week only.
  • If you have tried to reach your instructor and unable to, rest assured that they will reach out to you soon with more information through Moodle.
  • Labs and clinicals vary from program to program. Contact your instructor or work-integrated learning consultant for details.
  • International students: if you have urgent questions about your immigration status, email international@norquest.ca.
  • If you are having issues with Moodle or connecting online, email Computer Commons at computercommons@norquest.ca or call 780.644.6085.

March 15, 2020: In-person classes cancelled

NorQuest College’s first priority is to keep you and our community healthy and safe during the COVID-19 pandemic. With today’s news from the provincial government, this is what you need to know:

  • All in-person classes are cancelled until further notice. You do not need to come to campus to attend classes.
  • All alternate delivery and online classes are not cancelled. These will continue as scheduled.
  • Over the next few days, NorQuest will be moving in-person classes to online or alternative instruction. We plan to have this completed by Monday, March 23. Please connect with your instructors through email, Moodle, or however you usually communicate with your instructors online.
  • The college will remain open; however, all in-person classes are cancelled.

For the latest information on NorQuest’s response to COVID-19, check your NorQuest email and visit this page regularly.

March 15, 2020: Classes are cancelled

Post-secondary campuses will still remain open. Additional details will follow shortly.

NorQuest College’s priority is your health, safety, and education. We are dedicated to making sure you remain healthy while limiting the interruption to your studies.

March 11, 2020: Events cancelled at NorQuest

Due to the spread of COVID-19, NorQuest has made the decision to cancel all upcoming college-wide events until the end of April.

March 9, 2020: Business travel ban

All business travel out of province has ceased immediately. Also, caution should be exercised for all NorQuest business travel to any place inside Alberta with a presumptive case (like Calgary), including non-essential trips to Edmonton for those not working on the Edmonton campus. Employees should exercise discretion when attending the Edmonton campus and consider using alternative ways of connecting, like teleconference, video conference, Teams, and email.

February 6, 2020: Public health advisory

An outbreak of the respiratory illness COVID-19 has been declared a public health emergency by the World Health Organization. Most cases have reported mild symptoms, but symptoms can range from mild to severe and include fever, cough, difficulty breathing, pneumonia, and kidney failure. It’s important to be aware of what you can do to stay healthy help stop the spread of the virus.

What you can do to stop the spread of coronavirus:

  • Wash your hands often with soap and water
  • Don’t touch your eyes, nose or mouth with unwashed hands
  • Avoid sharing personal items
  • Clean hard surfaces in shared spaces with disinfectant
  • Avoid close contact with people who are sick

What to do is you’re feeling sick and have cold-like symptoms:

  • Stay home
  • Consult Health Link 811 for 24/7 health advice
  • Cover your mouth when coughing or sneezing
  • Wash your hands frequently with soap and water
  • If you have been in Hubei province, China, Italy, Iran or some cruise lines in the last 14 days, Alberta Health Services recommends you self-isolate until 14 days have passed from your last visit to Hubei
  • If you have returned from outside of Canada, you should monitor yourself for symptoms like fever or cough daily for 14 days after you have left the affected area

If you’re an employee, are able to perform your work from off campus and have the permission of your supervisor, consider working from home. See the Remote Work Procedure for more information.

What NorQuest is doing to help keep you healthy:

  • Working with cleaners to increase touch point cleaning
  • Installing additional sanitizer stations and ensuring they are ready for use
  • Posting signage in washrooms and lunchrooms educating on protection against respiratory illness, on campus resources and advising hand washing
  • Continuing to monitor the situation and providing updates as necessary