NorQuest College uses AlertAware, a modern emergency communication system that quickly sends important safety information to students, employees, and visitors.
AlertAware helps keep you informed during emergencies or significant incidents that may affect campus safety or operations.
Quick start: Get AlertAware in 3 steps
Stay informed during emergencies — set up AlertAware today.
1. Register for AlertAware
2. Check your email & activate your account
After registering, check your NorQuest email and click “Complete Account Setup.”
3. Download the app & enable alerts
Install AlertAware Mobile, sign in, and allow:
- Push notifications
- Critical alerts (recommended)
You must complete registration and email activation before you can receive alerts.
Need help getting started?
- Registration is required before you can use the app
- Account activation is completed through your NorQuest email
- Notifications must be enabled to receive alerts
- Location access is optional and used only for certain features
How AlertAware works
During an emergency, AlertAware sends notifications directly to your device.
Notifications are delivered primarily through:
- Mobile app push notifications
Additional channels (such as email, SMS, or phone calls) may be used depending on system configuration.
Alerts may:
- Provide immediate safety instructions
- Direct you to additional information
- Request a response or status update
Who should use AlertAware
AlertAware is available to:
- Students
- Employees
All users are strongly encouraged to install the app and enable notifications to receive critical safety alerts.
What to expect
When an alert is issued:
- You will receive a notification on your device
- Critical alerts may override silent mode (if enabled)
- Tap the notification to view full details and instructions
- Past alerts can be viewed in the app’s message history
System testing
AlertAware is tested at least twice per year.
Test messages will always be clearly identified as TEST notifications.
Troubleshooting
If you are not receiving alerts:
- Confirm you completed registration and email activation
- Ensure you are logged into the app
- Check that push notifications are enabled on your device
- Verify that critical alerts are allowed in your device settings
If you continue to experience issues, please contact: emergencyprep@norquest.ca
Important notes
- Alerts are sent on a best-effort basis
- Delivery may depend on cellular, internet, or email services
- Delays may occur during network disruptions
- You are responsible for keeping your contact information up to date
- AlertAware is one component of the College’s overall emergency communication approach
Privacy (FOIP)
Your personal information is:
- Used only for emergency and urgent communications
- Kept secure and not shared outside authorized use
FOIP Statement
The personal information collected through AlertAware is collected under the authority of:
- Section 65 of the Post-secondary Learning Act and
- Section 33(c) of the Freedom of Information and Protection of Privacy Act (FOIP)
This information is used to provide notifications of an urgent or emergency nature related to the safety, security, or operations of the College.
For more information contact: Manager, Emergency and Business Services emergencyprep@norquest.ca