Information for Members

7 Cups of Tea for Members

Signing up as a 7 Cups of Tea member connects you with the NorQuest peer support listeners and the global 7 Cups of Tea listening community. Listeners will chat one on one with you and provide compassionate and empathic support for whatever you’re going through.

Members can also access group chats and discussion forums for specific topics on the 7 Cups of Tea platform.

7 Cups of Tea is not counselling, therapy, or crisis support. To access counselling, therapy, or crisis services, visit the Centre for Growth & Harmony, contact Community Resources, or a Crisis Service.

What else is on 7 Cups of Tea for members?

7 Cups of Tea also offers Growth Paths, a series of lessons that help you overcome particular challenges such as Mind Over Mood, Chronic Pain: Pain Management, Panic Attacks: Overcoming Panic, Loneliness: Connect, and many more!

In addition to Growth Paths, 7 Cups of Tea also offers 39 self-help guides including College Life, Test Anxiety, Social Anxiety, Parenting Help, and Sleeping Well.

Additional 7 Cups of Tea Resources

Frequently Asked Questions

Visit the NorQuest portal at 7 Cups. The password is: norquest

To create your member account all you need is:

  • your email address
  • birth month and year
  • a username for 7 Cups

When creating your account, ensure you check off that you have a School/Organization code.

If you want to find a NorQuest listener, visit the main NorQuest portal page and click ‘Browse Listeners’. Our listeners will be listed at the bottom of the page; you can leave them a message to request a chat.

If you want to find the next available listener, visit the main NorQuest portal page and click ‘Connect to a Listener Now’.

To review chat options, along with chat history, click Chat in the 7 Cups of Tea menu bar.

If you have your sound on or headphones in, you will hear the message alert. When a conversation has started, a pop-up alert appears which states “A listener is ready to talk with you” and it gives you the options: “Okay, take me there” or “Remind me in 1 minute”.

If you click the first option it will direct you to the chat. If you’ve navigated to a different 7 Cups window during the chat, at the bottom of the page, a green bar appears indicating you have a new message(s). Click the bar to be taken to your conversation.

Listeners only know what you tell them, if you keep your identity safe and do not disclose your name, you will remain anonymous. The 7 Cups of Tea platform is encrypted with SSL protocol to keep your information confidential. Read the 7 Cups of Tea confidentiality statement and privacy policy.

Listeners may refer you to another listener when the listener feels they are no longer equipped to support your particular issue. The listener wants to make sure you get the best quality support possible, it may mean a different listener will be a better fit than the current listener.

If your listener refers you to a community resource like a crisis line or sexual assault centre, contact that resource to receive the appropriate help and support. If you’re in Edmonton and on main campus, you can access these supports at the Centre for Growth and Harmony during regular business hours.

Log into 7 Cups of Tea, click your profile image in the top right corner and select ‘My Settings’.

Scroll down; under School/Organization, enter norquest as the password. At the bottom of the page, click ‘Save Changes’. That’s it! Now you’re part of the NorQuest 7 Cups community!

Emergency Contacts

Access our list of emergency contacts.

Live outside of Edmonton? Regional Contacts


Contact Information

Location:
Room 1-101, Singhmar Centre for Learning
Edmonton Downtown Campus

Phone:
780.644.6155

Fax:
780.644.6151

Email:
wellness@norquest.ca

Hours:

Monday - Friday
8:15am - 4:30pm
Appointments can be made in person or by phone.

Note: Student services are available to all NorQuest students but may not be delivered on site at all campuses.