NEOS - Frequently Asked Questions

Q: What is NEOS and what does it mean to me?

A: NEOS is a cooperative library consortium consisting of government, hospital, college and university libraries throughout Alberta.

NEOS libraries share a library system and their resources.

NEOS means you will have access to an estimated 7 million items that you can request from your desktop with delivery to the NorQuest library.

NEOS means you can become familiar with the same library system used at many post secondary institutions… like the University of Alberta and Grant MacEwan University.

NEOS expands access; it knocks down walls and brings library services squarely into the 21st century.

Q: What personal information are you collecting?

A: Personal information extracted consists of:

  • Name
  • Address
  • Phone number
  • Email
  • College Identification Number (library account number)

The personal information you provide to the College is collected under the authority of Section 33(c) of the Alberta Freedom of Information and Protection of Privacy Act. It will be used to create your NorQuest Library account.

Q: Why do we have to go through this process?

A: Because NEOS is a library consortium, the personal information listed above will be shared with library partners for the purpose of identity verification in order to facilitate material loan and other library services at NorQuest and partner libraries.

Q: What is the risk to me if I consent to share my personal information?

A: The risk to you is minimal. It is similar to requesting a public library account. You need to provide your name and contact information and in return, you are granted borrowing privileges. NEOS is no different.

Libraries adhere to an ethos of confidentiality; libraries do everything possible to protect the privacy of the people who use their services.

Q: What happens if I do not provide consent?

A: If you do not provide your consent your personal information will not be transferred to the NEOS library system. As a result, you will not have borrowing privileges across the NEOS library consortium; you will not be able to place ‘holds’ on NorQuest or non-NorQuest materials.

Q: Can I change my mind?

A: Yes. You can return to the original email in your MyMail account and select “I agree”. It will take at least 24 hours to update your account.

Q: How long will my personal information stay in the NEOS system?

A: Library accounts are expired when a student withdraws or ends their studies. Accounts are purged from the system two years after expiry unless there are outstanding items or fines charged to the account.