Eproctor Testing Services

What is eproctoring?

Eproctoring is a way of providing online exam supervision. Online exam supervision allows NorQuest applicants, students, and community members to write their exams in their own home or place of their choosing, rather than commuting to our on-campus Testing Centre.

Both live, online proctors and technology systems are used to monitor exam writers during their exam session. Eproctoring allows students to take their exams at a date and time of their choosing – at any time of the day or night, seven days per week.

NorQuest has partnered with two service providers to meet the testing needs of applicant, student, and external clients.

examity.com proctoru.com

What should you know about eproctoring?

Not all exams at NorQuest are eproctored. However, if your exam uses eproctoring services, there are some important things you need to know. The Testing Centre will provide more detailed information to you prior to writing your exam.

  • To validate your identity as the test-taker, biometrics are used, such as having your picture taken and/or doing keystroke recognition. Have a government issued photo ID ready. (If you are a NorQuest student, you are encouraged to use your NorQuest student ID card.)

  • A private, quiet space is required to write your exam: you will show that your space is private by panning your camera around the room.

  • You will be monitored for the duration of your exam – both you and your computer screen can be seen by your proctor.

  • Your exam writing session will be recorded for the sole purpose of exam adjudication.

  • In some cases, an online proctor will ask you if they can take control of your computer. This will allow them to help you set up your computer for your exam and/or provide technical support, as needed.

  • Examity and ProctorU meet NorQuest’s standards and requirements for data security and privacy.

What are the technical requirements to use eproctoring?

To use eproctoring you will need access to a laptop or a computer. We do not recommend using a computer in a public library, workplace, or other public place, as these types of computers typically have security settings on them that will prevent you from using eproctoring services.

Examity for Accuplacer Assessments

The requirements are listed below. You can also check if your computer or laptop has the basic requirements by visiting Accuplacer.org and clicking the “Verify System” button at the bottom of the page.

Browser:

  • Google Chrome v74 or later, Firefox v65 or later, Internet Explorer v11 or later, Microsoft Edge 15 or later, Apple Safari v11 or later. Disable your pop-up blocker.

Operating system:

  • Windows 10 or later, Mac OS 10.8 or later

Equipment:

  • Desktop or laptop computer (tablets and Chromebooks are not supported)

  • Built-in or external webcam, microphone and speakers

  • 2GB or more of RAM

Internet connection:

  • An upload and download speed of 2 Mbps

ProctorU

You will need a functioning microphone, and all requirements below. You must also use either Google Chrome or Mozilla Firefox as your internet browser.

Once you set up your ProctorU account, check to see if you have the requirements by clicking on “Test my equipment”.

Type Minimum Recommended
Web camera 640x480 resolution 1280x720 resolution
PC users Windows Vista Windows 10 (10 S mode is not supported)
Mac users OS X 10.5 or higher OS X 10.13 High Sierra
Internet download speed .768 Mbps 1.5 Mbps
Internet upload speed .384 Mbps 1 Mbps
RAM 1024 MB 2 GB
Ports 1935, 843, 80, 443, 61613, UDP/TCP 1935, 843, 80, 443, 61613, UDP/TCP

More information for NorQuest instructors

If your course exams will be using ProctorU, visit this Instructor Guide on the Library website for more information.

 


Note: No NorQuest information of any kind was affected by the recent ProctorU security breach. The breach included only information from those with ProctorU accounts prior to March 2015. NorQuest started working with ProctorU in June 2020. ProctorU has released a statement.

As part of the contract process, NorQuest completed a full security and privacy review of ProctorU. The college is confident that ProctorU has taken the appropriate measures to ensure our information remains secure as possible.

Testing and Assessment Centre

Location:
Room 2-070, Singhmar Centre for Learning, Edmonton campus

Phone:
780.644.6055

Email:
testing@norquest.ca

Hours:

Monday – Friday
9:00 am – 4:30 pm

Closed:
Weekends and statutory holidays