Student Appeals

The Office of the Registrar is responsible for appeals regarding admissions, transfer credit, enrolment, and financial decisions.

Refer to the Office of Student Judicial Affairs for information regarding appeals for academic misconduct, non-academic misconduct, or academic grades.

Admission and Enrolment Appeals

Applicants and students have the right to appeal admission and enrolment decisions and actions taken by college personnel.

The appeal process is to ensure an individual’s rights within college policies, procedures, and guidelines. Students have the right to just and equitable treatment, and the right to timely decisions based on due and reasonable process.

Before filing a formal appeal, students and applicants are expected to consult with staff members directly involved and, if required, with supervisory staff in the area of concern. Students and staff are encouraged to seek advice from advisors or Program Chairs to clarify issues and help find a resolution.

In the course of the appeal process, students and staff will be assisted in understanding their rights and responsibilities. In an appeal, students may be required to demonstrate and unforeseen circumstance beyond their control, such as a serious medical condition or dire family circumstance, which has resulted in undue hardship.

If the informal review decision is unsatisfactory to the student, a request for a formal appeal may be made to the Registrar or designate. If the appeal to the Registrar is unsatisfactory, a second appeal may be made to the Vice President, Learner Experience. This appeal is the final level within the college.

Financial Appeals and Refunds

Tuition, fees, and refunds are assessed in accordance with the college’s fee schedule and refund policies. Refer to Tuition and Fees Payment, and the Withdrawal Chart of Academic and Financial Penalties and Refund Schedules under Tuition and Fees Refunds for information about when financial penalties apply.

Students may appeal a financial decision due to special circumstances (e.g. documented family or medical emergency). The Registrar (or designate) is the authority for the determination of special circumstances and the adjudication of appeals.

Appeals must be initiated within 30 days of the end of term, date of drop, or withdrawal, whichever is first. A completed Request for Financial Appeal form (60K pdf) and appropriate documentation in support of the appeal should be submitted to the Office of the Registrar. Decisions on financial appeals, once made by the Office of Registrar, are final.

Admissions, Enrolment, and Financial Appeal Decisions

Appeal decisions will normally be rendered within 15 business days of receiving the written appeal, depending on the complexity of the issue.

Student Status During an Appeal

Students whose enrolment has been terminated will not normally be permitted to attend scheduled classes during the time of the appeal process.

Office of Student Judicial Affairs

See Academic Grade Appeal for more information related to grade appeal procedures.