Office of Student Judicial Affairs

The Office of Student Judicial Affairs (OSJA) coordinates the administration of the Student Judicial Affairs policy. The OSJA also provides assistance and advice to students, staff, and faculty involved in dispute resolution.

The Student Judicial Affairs policy and procedures govern student academic and non-academic behaviour, performance, and integrity and provide a means for dispute resolution. The policy and procedures specifically govern dispute resolution procedures in cases involving final grade appeals, academic and non-academic misconduct, and student complaints.

Academic Grade Appeal

It is of paramount importance that the integrity and accuracy of NorQuest College’s learner outcomes be maintained at the highest level possible. To this end, the college employs faculty whose professional training prepares them to make informed judgments regarding student performance. It also provides a grade appeal process that offers students a reasonable opportunity to appeal results of particular academic assessments.

Student Complaints

Students have a right to lodge a complaint against any college policy or administrative process alleged to be unfair, or against any individual whose actions are alleged to unduly interfere with a student’s reasonable and legitimate access to services or participation in appropriate college-related activities, insofar as the complaint is not more appropriately dealt with in other college policies or procedures.

Students have a right to appeal any decision of a hearing panel if that decision was unduly influenced by bias, unfair procedure, or incomplete evidence, and if it can be shown that the outcome of the review might have been substantially affected by any of these circumstances.

If a student believes that there is justification to complain about an unfair college policy, administrative process, or individual behaviour, but is uncertain where to go for support or guidance, the student should contact the Office of Student Judicial Affairs (OSJA) for advice.

For more information about these procedures, contact

Office of Student Judicial Affairs

Phone: 780.644.6490