Go to the Computer Commons Help Desk in the Learner Centre. Bring your NorQuest student ID card or another form of legal photo ID, and Computer Commons staff will be happy to reset your password.

All student computer accounts expire on the last day of class or the semester.

If your account has expired before the day shown on your ID card, go to the Computer Help Desk for assistance. Present your student ID card and let them know that you are getting a message saying your account has expired.

Save your files in at least two places (e.g., Google Drive and your USB device). Do not save to My Documents. After every reboot, the computer will revert to a clean state and files saved in My Documents will be lost.

Any files saved to college computers will be erased. You have to save to your Google Drive and/or another memory device, such as a USB.

When you register, you have 200 print pages assigned to you per semester. Your course of study may require more than this. The balance on your printing credits is shown on the desktop in a dialogue box called "Paper Cut".

No. However, if you use up all of the pages in your print quota, you will have to buy more. The cost is five cents per page plus GST. The minimum purchase is 100 pages.

Computer Commons area does not take payment. You must go to the Office of the Registrar and purchase more printing credits. The Office of the Registrar will give you a receipt. Bring the receipt to the Computer Commons Help Desk and staff will add the credit to your account. The Office of the Registrar closes at 4:15 pm daily.

MyMail is a Gmail account. You will have to type your login information given to you to successfully sign into your account. Ensure that you are logged out of any pre-existing Gmail accounts before logging into your MyMail account.

Bring Your Own Device (BYOD) FAQs

Yes, you will need the latest version of Microsoft Office installed on your device. As a student of NorQuest College, you have access to a free download of Microsoft Office 365.

First, make sure that you do not already have Microsoft Office installed. If you do have Microsoft Office installed but it is an older version, you will need to first uninstall your current version prior to installing Microsoft Office 365 (make sure to keep your Product Key if you would like to reinstall at a future date).

Note: you will only have access to Microsoft Office 365 as long as you are a student at NorQuest College.

  • On Windows 8 and 10, use the search feature to type "Control Panel"
    Graphic displaying accessing the Control Panel in the Windows 8 by typing control panel
  • Select "Control Panel" when the button appears
  • Select "Uninstall a Program" under programs
    Graphic displaying Control Panel window with Uninstall a program highlighted
  • If you have an older version of Microsoft Office installed on your device, you will be able to locate it in the list.
    If you find a Microsoft Office version older than 2016, you will need to uninstall this version before installing the current one.
    Once you uninstall your current version of Microsoft Office, you will no longer have access to it unless you have the product key.
    Graphic displaying uninstall window with Microsoft Office hightlighted
  • Click on the Windows logo on the lower left corner of the screen
  • Select "Control Panel"
    Graphic displaying Control Panel in the Windows 7 menu
  • Select "Uninstall a Program" under programs
    Graphic displaying Control Panel window with a program highlighted
  • If you have an older version of Microsoft Office installed on your device, you will be able to locate it in the list.
    If you find a Microsoft Office version older than 2016, you will need to uninstall this version before installing the current one.
    Once you uninstall your current version of Microsoft Office, you will no longer have access to it unless you have the product key.
    Graphic displaying uninstall window with Microsoft Office hightlighted

Note: you will have access to the Microsoft Office 365 free version as long as you are a student at NorQuest College.

  • On Windows 8 and 10, use the search feature to type "Control Panel"
    Graphic displaying accessing the Control Panel in the Windows 8 by typing control panel
  • Select "Control Panel" when the button appears
  • Select "Uninstall a Program" under programs
    Graphic displaying Control Panel window with Uninstall a program highlighted
  • Locate the older version of Microsoft Office. Graphic displaying uninstall window with Microsoft Office hightlighted
  • Once selected, the uninstall option will appear
    Graphic displaying uninstall window with Microsoft Office hightlighted and uninstall option is visible
  • Click on the Uninstall button
  • Once the uninstall is completed, restart your computer and proceed to installing Microsoft Office 365
  • Click on the Windows logo on the lower left corner of the screen
  • Select "Control Panel"
    Graphic displaying Control Panel in the Windows 7 menu
  • Select "Uninstall a Program" under programs
    Graphic displaying Control Panel window with Uninstall a program highlighted
  • Locate the older version of Microsoft Office.
    Graphic displaying uninstall window with Microsoft Office hightlighted
  • Once selected, the uninstall option will appear
    Graphic displaying uninstall window with Microsoft Office hightlighted and uninstall option is visible
  • Click on the Uninstall button
  • Once the uninstall is completed, restart your computer and proceed to installing Microsoft Office 365

Note: you will have access to the Microsoft Office 365 free version as long as you are a student at NorQuest College.

Step 1: Setting up your Moodle account and password

If you have already set up your password for Moodle, skip to Step 7.

  1. Click LOG IN just above the orange bar at the top left corner of the page. Click on Moodle in the dropdown menu.
    Graphic displaying log-in navigation to select Moodle

    Note: Your user ID and password have been emailed to your school MyMail account. If you cannot remember your user ID and password, visit the Computer Commons Help Desk with your Student ID card or photo ID to have your password reset. You can also call us at 780.644.6085 or email computercommons@norquest.ca.

  2. Click Login to Moodle on the left side of the page
    Graphic displaying Moodle login button
  3. Enter your user ID and password.
  4. You will be prompted to change your password.
    • Type your current password in the Old Password box.
    • Type your new password in the New Password box (choose a password you will remember).
      NorQuest Passwords:
      • 8-character minimum
      • one special character (%?!@#)
      • one number
      • one capital letter
      • Passphrases are encouraged
    • Type your new password in the Confirm Password box. Click Submit.
  5. You will be prompted to enter your new password one more time; enter it and click Sign in.
  6. After you have logged in using your new password, register your password so you can retrieve your information in case your login credentials are lost or forgotten.
  7. Go to PasswordRegister.NorQuest.ca and enter your user ID and password
  8. On this page, you will set up ways that you can recover your login information. You need to set up at least two options below. Click Set it up now to set up your phone number, email, and security question.
    Graphic displaying account verification information
  9. Click finish.

Step 2: Installing Microsoft Office

  1. Before installing Microsoft Office 365 make sure you do not have older versions of Microsoft Office installed. If you have older versions of Microsoft Office, they will need to be uninstall from your computer. Prior to uninstalled older versions make sure to keep your Product Key if you would like to reinstall at a future date.

    You will only have access to Microsoft Office 365 as long as you are a student at NorQuest College.
  2. Go to portal.office.com and enter your username (and password if asked).
  3. Click on Install Office apps in the top right corner.
    Graphic displaying location of Install Office button
  4. Choose the second option, Other install options.
    Graphic displaying location of Install Office button
  5. Click on Advanced and select between 32 bit or 64 bit. (Next FAQ shows how to determine if your system is 32 bit or 64 bit)
    Graphic displaying location of Install Office button
  6. Click on Install.
  7. A window will pop up showing how to proceed next. Click Run to proceed.
  8. You will be able to see the progress. After it is completed, click close.
  9. Type "Word" in the search bar, and click Word icon to open.
  10. You will be asked to sign in to activate. Click Sign in and enter your login credentials (same as above).
  11. Click Accept and the installation is complete.
  1. Open the Folder icon at the bottom of your screen.
    Graphic displaying location of folder icon on the start bar
  2. Locate This PC
    Graphic displaying This PC in the folder window
  3. Right-click on this PC and select Properties.
    Graphic displaying This PC in the folder window - right click to display additional options including properties
  4. You will be able to see your System Type listed. In the example below, the system type is 64-bit.
    Graphic displaying the example computer is 64 bit

After your installation is complete, open Microsoft Office Word and make sure the program is running properly. If a yellow bar appears at the top of the screen, try signing into your account.

Click on Sign in at the top right of the window. Type your Moodle username and password.

If you have signed up for the 30-day trial, you may see a red bar or have the warning window prompting you to reactivate the account.

If you receive a Your subscription has expired warning, click on Sign in and type your Moodle username and password. You may close and reopen Word, making sure that your Moodle credentials show in the top right corner of the page.

If you have a red bar at the top of the page, click on File in the top left corner of the window.

Click on Account and you will be able to see the information regarding your account.

Click on Sign Out and Sign In again using your Moodle username and password. You may close and reopen Word making sure that your Moodle credentials show on the top right corner.

If you are prompted to enter your product key, you will need to Sign In into your account. Exit the window by clicking on the X in the top right corner of the window.

Open a new document by clicking on the blank document.

In the top left corner of the page, click on File. Click on Account and you will be able to see the information regarding your account.

Click on Sign In and type your Moodle username and password. You may close and reopen Word making sure that your Moodle credentials show on the top right corner of the page.

Unfortunately, BYOD students are not able to use Chromebook for their studies, as it does not support Access and some of the software required by the program.

For students who are NOT part of the BYOD program, follow the steps described in the link below to have the basic Microsoft Office package installed on your Chromebook (i.e. Word, Excel). When asked to Sign In, use your Moodle username and password.

See Microsoft documentation regarding installing Office 365 on a Chromebook.

Unfortunately, BYOD students are not able to use tablets for their studies as it does not support Access and some of the software required by the program.

For students who are NOT part of the BYOD program, follow the steps described in the link below to have the basic Microsoft Office package installed on your tablet (i.e. Word, Excel). When asked to Sign In, use your Moodle username and password.

See Microsoft documentation regarding installing Office 365 on a Android Tablet.

Computer Specifications for computer running Windows 10 or greater

  Required Recommended
Processor 1 GHz/i3 2.5 GHz/i5 or higher
RAM 4GB 8GB
HDD or SSD 64 GB
USB Port* One full-size USB port (USB 2.0) At least three full-size USB ports (USB 3.0)
Wi-Fi* Wireless 802.11ac
Operating System Windows 10
Battery* Two hour battery life
Keyboard Get a laptop with a keyboard that is laid out similarly to a desktop keyboard (keyboards vary widely in laptops). Specifically, ensure the Shift and Enter keys are positioned correctly and are large enough for your fingers. You will not require a separate numeric keypad for the program. You may also choose to purchase a separate keyboard (wired or wireless). Ensure you have enough ports to support a keyboard.
Mouse It is highly recommended that you purchase a separate mouse (wired or wireless) for your laptop. Ensure you have enough ports to support a mouse.
Bag or Case* While a computer bag is not required for the program, a computer bag allows you to transport your laptop and other components (such as a keyboard and mouse) safely.

Note: * Not required for online students.

Computer Specifications for Mac computers

Mac computers may be used if they have Parallels or Bootstrap and Windows 10 installed. Tablets and/or smartphones are not permitted.

  Required Alternate
Productivity Office 365 Education
Download free version for students
Office 365 (including Access) or Microsoft Office 2016 Professional (must include Word, Excel, PowerPoint, and Access).
Note: Microsoft Office for Mac does not include Access.
Browser * Google Chrome Firefox
Microsoft Edge
Course-specific Software Many courses require students to download and install course-specific software. If your course(s) requires additional software, instructions will be provided in the course.

Note: * Some courses also require Respondus Lockdown Browser. (NorQuest College will provide this if needed.)

NorQuest does not provide a mouse or headset. We do provide charging stations in the classrooms but we strongly advise students to have their laptops fully charged prior to coming to class.

Mac computers may be used if they have Parallels or Bootstrap running Windows 10.

Contact Information

Location:
Room 2-111, Singhmar Centre for Learning
10215 108 Street NW
Edmonton, AB T5J 1L6

Phone:
780.644.6085

Email:
computercommons@norquest.ca

Hours:

Monday - Friday
7:30 AM - 7:00 PM

Saturday
8:00 AM - 4:00 PM

Closed:
Sunday & statutory holidays


Note: Have your student ID number, home address and phone number available before contacting the Computer Commons. Email requests must include this information.