Communications Essentials for Service Professionals

Communications Essentials for Service Professionals

Individuals in front-line positions are often called upon to be problem-solvers, conveyors of information, and a knowledgeable resource to customers and teammates alike. The Communication Essentials for Service Professionals program focuses on the critical communication skills needed for front-line professionals to provide exceptional service to everyone they interact with.

Courses within the Communications Essentials for Service Professionals program

Register for the program by signing up for each course, or select a course below to register individually.

Customer Service Principles

This workshop will enable participants to recognize and demonstrate excellent customer service, create positive first impressions, and understand and meet customer needs.

Lecture: 4 hours

Course code



Custom training

Your organization wants to break through—to advance skills and deliver results. That’s where we come in. Choose from our many training areas, including Diversity and Inclusion, Leadership, and Workplace Skills. We can customize programs and courses based on your team’s needs.

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Save on the cost of training

Professional development training can be costly, but the Canada-Alberta Job Grant has you covered. Many of our programs and courses qualify for this grant. You may be eligible to receive full coverage of your training costs, for both individual and group offerings.

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