Guest Service and Hospitality

Alberta’s booming hospitality and service sector is poised for dramatic growth, and with substantial growth comes great opportunity to go beyond expectations. NorQuest College can help your business do just that. We offer a range of introductory and specialized service and hospitality programs and courses to help individuals and businesses grow and prosper. These include, but are not limited to:

Customer Service Skills

In an increasingly competitive market, outstanding customer service is what sets businesses apart. This certificate program covers the basic principles of customer service and explores communication, intercultural diversity, and dealing with difficult situations.

Flight Attendant Training

Looking for a career that can take you to new heights? Do you have a passion for travel, culture, adventure and providing amazing service? If so, flight attendant training is right for you. It is a lifestyle, not just a career.

Our course is designed to provide the necessary knowledge and practical skills to set you on the career path to work for commercial or corporate industries anywhere in the world! You can work for a major airline and visit the most popular destinations, or you could work in the corporate or private sector, and find yourself jet-setting to only the most exclusive and exotic locations of the world. See a listing of available dates

Guest Service Professional

Learn how to go beyond expectations to deliver a high-level of service. Explore techniques for service-driven telephone skills, how to offer service that is sensitive to the needs of guests with disabilities, and the importance of targeted social media for reputation management. See a listing of available dates

Hospitality Management

The program has four specializations. Complete all four specializations or take what you need to grow your career in hospitality. See a listing of available courses

Managing Casino Slot Operations

Learn some of the unique attributes required and challenges involved in managing casino slot operations. This course provides a comprehensive look at departmental organization, machine types, technological trends, floor design and layout, and staffing and customer service issues connected with this area of hospitality.

Delivery Options

NorQuest College offers maximum flexibility for corporate training delivery options. Choose from one of the following:

  1. Customized delivery. We'll set up a specific delivery just for your employees at one of our campuses, at your workplace, or at another convenient venue, and we will customize the course content to meet your organization's specific needs.
  2. Register in scheduled Continuing Education courses. Ideal for an individual or small group, participation in one of our regularly scheduled courses ensures your employees get training right away. Regularly scheduled courses are linked below, along with the course ID to making registration simple.

Contact us for more information on setting up the best delivery for your team:




Student Story

Pilot project student Vivianna Macias-Katzenstein gives thumbs up to the Service Industry Skills program. Read her story

Vivianna Macias-Katzenstein

Maximize your corporate training budget

Many of NorQuest College's corporate training programs qualify for the Canada-Alberta Job Grant, which pays two-thirds of eligible training costs. Contact us for more information.