Success Stories


A cross functional team from the Office of the Registrar within NorQuest College reduced the time on calls from 6 minutes to 1.65 minutes resulting in the first call resolution increasing from 24% to 65%. The cross functional team was trained at the Lean Six Sigma Yellow Belt level and supported by the NorQuest College Value Improvement Program.

A cross functional team from NorQuest College' Procurement and Finance departments reduced the lead time to issue purchase orders by 24% resulting in a $41K soft dollar savings. The cross functional team was trained at the Lean Six Sigma Yellow Belt Level and was supported by the NorQuest Value Improvement Program.

A cross functional team from the Academic Advisors within Foundational and Intercultural Studies within NorQuest College increased the staff capacity in the area by 183K by reducing the amount of time spend on absenteeism reporting provided to the students. The cross functional team was trained by NorQuest College at the Lean Six Sigma Yellow Belt. The team was supported by the internal NorQuest Improvement Program.

A cross functional team from the Student Financial Aid and Prospective Student Office within NorQuest College reduced the time it takes to admit a student from 23 days to 9 days, resulting in $123K soft dollar savings. The cross functional team was trained by NorQuest College at the Lean Six Sigma Yellow Belt and Lean Six Sigma Green Belt levels. The team was supported by the internal NorQuest Improvement Program.

A cross functional team from the Practical Nurse Program within the Faculty of Health reduced the time it takes to set up labs resulting in a $27K increase in staffing capacity by standardizing the labs and ensuring the appropriate equipment and supplies were available to optimize the student experience. The cross functional team was trained by NorQuest College at the Lean Six Sigma Yellow Belt. The team was supported by the internal NorQuest Improvement Program.