The Facilitators guide helps instructors use the Critical Incidents effectively in health education and training contexts. The guide outlines the critical incident methodology, background information on intercultural communication, and how to use the critical incidents as a facilitator. The Guide also outlines how to use Critical Incidents with the Reflective Intercultural Learning Cycle and other approaches to facilitating the development of intercultural communication competence.
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Critical Incidents are tools for increasing understanding of human attitudes, expectations, behaviours, and interactions. In intercultural training, critical incidents are brief descriptions of situations in which a misunderstanding, problem, or conflict arises due to the cultural differences or where there is a problem of cross-cultural adaptation and communication. The critical incidents in this collection were gathered from interviews with a diverse cross-section of medical professionals in Edmonton, Alberta, Canada.
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