Tuition & Fees Refunds

To be eligible for a refund, you must notify the college in writing of your intent to withdraw from a program or course, and you must meet the criteria described below under "Refund Schedule".
 
Complete and forward a Change of Course Registration form (133K pdf) (if dropping courses) or Program Withdrawal form (if withdrawing from your program) to the Office of the Registrar. You can also email your intention to withdraw to the Enrolment Unit at enrolment@norquest.ca.

  • If a student submits a withdrawal form directly to the Office of the Registrar, the date the form is received and date-stamped is the official withdrawal date for purposes of determining refunds and academic penalties. (See Withdrawal Chart of Academic and Financial Penalties and Refund Schedule.)
  • If a college representative submits a withdrawal on behalf of a student to the Office of the Registrar, the effective date of withdrawal is the date the form was signed by the college representative. The college representative may provide a further explanation and recommend a backdated withdrawal.  The actual withdrawal date used will be determined by the Office of the Registrar.
  • Non-attendance or stopping payment does not constitute notice of withdrawal from a course or program. If a student leaves the college without the completion of a withdrawal notice, the student will not be eligible for a refund and is responsible for any outstanding fees.

Receiving a Refund

If a student is eligible and is no longer a registered student, a refund will be issued to the student within 8 weeks of withdrawal.
 
Active students who withdraw from a course and are entitled to a refund will have any credit balance applied automatically to their next term's fees. If a student is not registered in the next term, a refund will be issued.
 
Students who have been sponsored by an agency, organization, or Aboriginal band and students who have received a Canada, Alberta, or other provincial student loan will have any refund monies sent directly to their funder.

Refund Schedule

Note: In all cases, once paid, tuition deposits are non-refundable and non-transferable.

  1. If you withdraw prior to the start date of your program (assuming you have paid all fees), you are eligible to receive a full refund of fees less your tuition deposit and U-Pass fee (if applicable).
  1. If you withdraw from your entire program by or before 10% of the term or session has elapsed, you are eligible to receive a 100% refund of tuition, Students’ Association fee, registrarial fee, textbook rental fee (if applicable), and health and dental fee (if applicable), less the tuition deposit, program and supplies fee, the U-Pass fee (if applicable), and a $25 administration fee ($50 for international students).
     
  2. If you withdraw from a course or a program by or before 20% of the term or session has elapsed, you are eligible to receive a 75% refund of tuition less a $25 administration fee ($50 for international students). All other fees are non-refundable at this date.
     
  3. No refund is available after the completion of the first 20% of a term or session.

Financial Appeals and Refunds

Consideration for refunds or financial holds may be given when a student can demonstrate that circumstances beyond their control led to financial consequences. The Registrar (or designate) is the authority for the approval of special circumstances.

  1. Appeals on refunds should be initiated within 30 days of withdrawal, end of term, or date of drop, whichever is first.
  2. Students must complete the student appeal form and submit it to the Office of the Registrar with appropriate documentation to support the appeal.
  3. Decisions on appeals, once made by the Registrar, are final.

Tuition, fees, and refunds are assessed in accordance with the college's fee schedule and refund policies. (Please refer to Tuition & Fees Payment and the Withdrawal Chart of Academic and Financial Penalties and Refund Schedule).

Refunds for Students Withdrawn from the College

Withdrawal from College for Outstanding Fees

Students with outstanding fees must clear this debt with the college before being allowed to register in a future term. Official and unofficial transcripts, as well as credentials and letter requests will be withheld until fees are paid in full.

Students who have outstanding fees by the 20% point of their term or session without alternative payment arrangements with the college will be withdrawn by the Office of the Registrar from their program or course, and remain responsible for all assessed fees. Academic and financial penalties will be applied as outlined above.

Withdrawal from College for Violation of Policies

Students may be withdrawn from the college for reasons associated with attendance, performance, or behaviour. When a student is withdrawn from a program or course, the official date of withdrawal is the date that the decision is rendered, not the last day of attendance.

The standard refund schedule will apply to students who have been withdrawn from their program or course(s) by the college for disciplinary reasons.

Refunds for a Program or Course Cancelled by the College

The college reserves the right to cancel courses or programs for operational reasons. If the college cancels a course or program, all college fees including application and administration fees are refunded.