Refunds

To be eligible for a refund, you must notify the college in writing of your intent to withdraw from a program or course, and you must meet the criteria described below under Refund schedule.

Complete and forward the Program Withdrawal form (if withdrawing from your program) to the Office of the Registrar. For programs available for online registration, classes can be dropped through MyQuest. You can also email your intention to withdraw to enrolment@norquest.ca.

  • If a student submits a withdrawal form to the Office of the Registrar, the date the form is received and date-stamped is the official withdrawal date for purposes of determining refunds and academic penalties. (See Withdrawal chart.)
  • If a college representative submits a withdrawal on behalf of a student to the Office of the Registrar, the effective date of withdrawal is the date the form was signed by the college representative.
  • Non-attendance or failing to pay does not constitute notice of withdrawal from a course or program. If a student leaves the college without the completion of a withdrawal notice, the student is not eligible for a refund and is responsible for any outstanding fees.

Receiving a refund

If a student is eligible and is no longer a registered student, a refund will be issued to the student within eight weeks of withdrawal.

Active students who withdraw from a course and are entitled to a refund will have any credit balance applied automatically to their next term's fees. If a student is not registered in the next term, a refund will be issued.

If your fees were paid by a third party, see Refunds for sponsored students for more information.  

Students who have been sponsored by an agency, organization, or Indigenous band and students who have received a Canada, Alberta, or other provincial student loan will have any refund monies sent directly to their funder.

Refund schedule

In all cases, tuition deposits are non-transferable. Tuition deposits are also non-refundable if you withdraw within 30 days of your program start date.

If you withdraw:

  • 30 days or more before your program starts, you are eligible for a full refund of fees you paid, less half of the tuition deposit you paid.
  • before, but within 30 days of your program start date, you are eligible to receive a full refund of fees you paid, less your full tuition deposit and U-Pass fee (if applicable).
  • when a student’s study permit application is denied and the Office of the Registrar is notified one or more days before the start of a program, a student is eligible to receive a refund of fees, less 25% of the tuition deposit.
  • from a program up to the 10% of each class length, you are eligible to receive a 100% refund of tuition, Students’ Association fee, registrarial and student services fee, digital resource fee, student technology fee, program and supplies fee (if applicable), textbook rental fee (if applicable), and health and dental fee (if applicable), less the tuition deposit, the U-Pass fee (if applicable), and a $25 administration fee ($50 for international students).
  • from a course up to the 10% point of the class length, you are eligible to receive a 100% refund of tuition, program and supplies fee (if applicable), and textbook rental fee (if applicable). The Students’ Association fee, registrarial and student services fee, digital resource fee, student technology fee, and health and dental fee (if you have not accessed services) will be refunded if you are not registered for any other classes in that term.
  • from a course or a program between the 11% and 20% point of each class length, you are eligible to receive a 75% refund of tuition less a $25 administration fee ($50 for international students). All other fees are non-refundable at this date.

No refund is available after the completion of the first 20% of a class length.

Financial appeals and refunds

Students who wish to request a refund due to special circumstances (e.g. documented family or medical emergency) may submit an appeal. The Registrar (or designate) is the authority for the approval of special circumstances.

  1. Appeals on refunds must be initiated within 30 days of withdrawal, end of term, or date of drop, whichever is first.
  2. Students must complete the Request for Financial Appeal form and submit it to the Office of the Registrar with appropriate documentation to support the appeal.
  3. Decisions on appeals, once made by the Office of the Registrar, are final.

Tuition, fees, and refunds are assessed in accordance with the college's fee schedule and refund policies. Refer to Payment and the Withdrawal chart.

Refunds for students withdrawn from the college

Outstanding fees

Students with outstanding fees must clear this debt with the college before being allowed to register in a future term. Official and unofficial transcripts, as well as credentials and other registrarial services, are withheld until fees are paid in full.

Withdrawal from college for violation of policies

Students may be withdrawn from the college for reasons associated with attendance, performance, or behaviour. When a student is withdrawn from a program or course, the official date of withdrawal is the date that the decision is rendered, not the last day of attendance.

The standard refund schedule applies to students who have been withdrawn from their program or course(s) by the college for disciplinary reasons.

Refunds for a program or course cancelled by the college

The college reserves the right to cancel courses or programs for operational reasons. If the college cancels a course or program, all college fees including application and administration fees are refunded.

Need help funding your education? We have lots of options.

Office of the Registrar

Main floor, Civic Employees Legacy Tower, Edmonton campus
info@norquest.ca 780.644.6000 866.534.7218
Monday - Wednesday, and Friday 8:15 am – 4:30 pm
Thursday 9:00 am – 4:30 pm
Closed on weekends and statutory holidays