IT SUPPORT DESK ANALYST BUSINESS TECHNOLOGY SERVICES     NorQuesters are difference makers and we’re searching for someone dedicated to making a difference to join our Technology Support Services team as an IT Support Desk Analyst.   Like NorQuest College, our team provides an inclusive, diverse and compassionate environment. Our team comes together with a common goal of providing all students, staff and faculty with basic computer support in a fast-paced environment. We are seeking someone with great customer service and communications skills to help our students, faculty, and staff.   Reporting to the Team Lead, the successful candidate will thrive in showcasing our values of finding ways forward by providing computer support and customer service for students, staff and faculty. The IT Support Desk Analyst is the single point of contact for end users regarding issues, inquiries and requests as they relate to computers, telephony and IT network. Client interactions may include, but are not limited to, walk-ins, phone calls, e-mail, instant messaging, chat and the web portal. The IT Support Desk Analyst will document and track all interactions with the end user via the IT Service Management system.   HOW YOU'LL MAKE A DIFFERENCE   - Provide technical assistance for students, staff, and faculty. - Be the single point of contact for computer related questions, issues, and concerns. - Track all end user interactions within the IT Service Management (ITSM) system. - Perform simple to intermediate troubleshooting concerning desktop computers, laptops, mobile devices, telephones, network connectivity, file permissions, storage, and printing. - Perform administrative tasks as well as create and update documentation. - Provide basic administration and management of user accounts, mailboxes, and applications. - Modify existing Active Directory (AD) account information. - Add, remove, enable, and disable AD accounts. - Reset user passwords and manage permissions for the network, applications, and software. - Troubleshoot e-mail related issues. - Provide Bring Your Own Device (BYOD) support. WHAT YOU BRING    - A post-secondary certificate or diploma in a related field. - Equivalencies will be considered. - Minimum 1-year experience providing customer service in a help desk, service desk, computer support, or technical support capacity.   WHAT MAKES YOU A DIFFERENCE MAKER   As a difference maker you bring: - The ability to multitask and prioritize workload while ensuring quality service is being delivered to clients. - Excellent troubleshooting and problem-solving ability. - Experience working with IT Service Management (ITSM) tools. - The ability to work independently and in a team environment. - The ability to focus and work with interruptions. - The ability to handle change and deal appropriately with stressful situations. - Strong organization and time management skills with the ability to work well under pressure. - Proficient computer skills including familiarity with Windows & Microsoft Office products. - Strong interpersonal, customer service, communication, and leadership skills.   SALARY:  $23.69 - $30.79 hourly, reflective upon what you bring AKA your education and experience, plus 11.2% in lieu of vacation and statutory holidays. This is a casual position with an expected end date of November 1, 2024.   We offer flexible work options. We strive for balance between a flexible work environment, connectedness to the campus community, and ensuring NorQuesters are set up to succeed in their roles and responsibilities.   Our Commitment to Equity, Diversity, and Inclusion:   We're on a journey to become an inclusive, anti-racist, and decolonized organization. NorQuesters are trailblazers – we are curious, creative, and innovative - our lived experiences are honoured, creating accessibility and a sense of belonging for everyone.     NorQuest 2030 We Are Who We Include shares our strength and difference comes from who is included, and along with our students we are learning and growing to listen deeply and say what we feel.     NorQuest College is committed to being an employer of choice for First Nations, Métis, and Inuit people by recognizing, respecting, and supporting Indigenous people's self-determination through the institution’s work in decolonization, reconciliation, and Indigenization.     ACCESSIBILITY: At NorQuest, we are who we include. We strive to provide access and accommodation throughout the recruitment, application, and selection process. We want to create opportunities for you to confidently be your authentic self.  If you would like an accommodation at any stage of the process, please reach out to human.resources@norquest.ca.    APPLY TO BECOME A NORQUESTER: If this opportunity delights you and your expertise will shine in this role, we invite you to apply for this position online by uploading your resume and cover letter combined as one document.   PSST: Only candidates shortlisted for an interview will be contacted and we’ll make sure to do this within 28 days of the closing date.   COMPETITION NUMBER:  2024-4524   CLOSING DATE:  May 3, 2024 @ 11:59 PM MST  

RETENTION ADVISOR LEARNER EXPERIENCE     NorQuesters are difference makers and we’re searching for people with a passion for student success and a customer service focus to find ways forward and be boldly curious and intentionally courageous in helping make a difference in the lives of our learners as they navigate their educational journey from matriculation through graduation.   Reporting to the Team Lead, Student Retention Services, the Retention Advisor plays a pivotal role in increasing student enrolment, retention, academic success, and striving for a high student satisfaction rate. The Advisor provides guidance, information, and options to help students make informed decisions about their educational journey while keeping up to date and current on internal and external programming, processes and policies to provide consistent, accurate information, and foster a continuous relationship with the college that is standard across all NorQuest programming.      HOW YOU’LL MAKE A DIFFERENCE   - Provide advice, information, and assistance in person, over the phone, and electronically to current students. - Guide students through program planning and assist them with program exploration based on their academic success. - Advise new and ongoing students on course selection, consequences of adds, drops and withdrawals, and academic issues. - Guide students through the enrollment process through one-on-one interactions and group workshops. - Advise ongoing students on bridging and laddering within NorQuest, as well as laddering to other institutions, discuss both academic and ELP pre-requisites. - Follow-up with students to encourage course enrollment. - Monitor academic progress of students and analyze progress reports from instructors. Connect students with internal and external resources. - Interpret and explain college and program policies and procedures to students, referring to faculty as needed. - Participate in College recruitment events (Open House, Info Night, etc.).   WHAT YOU BRING   - A Bachelor’s degree in a related field. - 3+ years of experience in student advising/student centered role or a related career in post-secondary education. - Knowledge of PeopleSoft would be an asset   WHAT MAKES YOU A DIFFERENCE MAKER?   As a difference maker you bring:   - Excellent communication skills – both oral and written. - Exceptional customer service and interpersonal skills. - An ability to exercise judgement within established guidelines. - A positive and professional attitude and the ability to work independently and as a team member. - Ability to remain calm in demanding situations and appropriately deal with stress resulting from situations.   SALARY:  $2,078 - $2,700 bi-weekly reflective upon what you bring AKA your education and experience. This is a full time term position with an end date of February 2025.  These positions are with the Alberta Union of Provincial Employees (AUPE) which include immediate access to our great benefits programs.     We offer flexible work options. We strive for balance between a flexible work environment, connectedness to the campus community, and ensuring NorQuesters are set up to succeed in their roles and responsibilities.   Our Commitment to Equity, Diversity, and Inclusion:   We're on a journey to become an inclusive, anti-racist, and decolonized organization. NorQuesters are trailblazers – we are curious, creative, and innovative - our lived experiences are honoured, creating accessibility and a sense of belonging for everyone.     NorQuest 2030 We Are Who We Include shares our strength and difference comes from who is included, and along with our students we are learning and growing to listen deeply and say what we feel.     NorQuest College is committed to being an employer of choice for First Nations, Métis, and Inuit people by recognizing, respecting, and supporting Indigenous people's self-determination through the institution’s work in decolonization, reconciliation, and Indigenization.     ACCESSIBILITY: At NorQuest, we are who we include. We strive to provide access and accommodation throughout the recruitment, application, and selection process. We want to create opportunities for you to confidently be your authentic self.  If you would like an accommodation at any stage of the process, please reach out to human.resources@norquest.ca.    APPLY TO BECOME A NORQUESTER: If this opportunity delights you and your expertise will shine in this role, we invite you to apply for this position online by uploading your resume and cover letter combined as one document.   PSST: Only candidates shortlisted for an interview will be contacted and we’ll make sure to do this within 28 days of the closing date.   COMPETITION NUMBER: 2024-4523   CLOSING DATE: May 3, 2024 at 11:59 PM MST  

ASSOCIATE CHAIR, ACADEMIC UPGRADING FACULTY OF SKILLS AND FOUNDATIONAL LEARNING   NorQuesters are difference makers and we are searching for three aspiring leaders who are dedicated to making a difference in Academic Upgrading (AU).  As part of a collaborative team, an Associate Chair (AC) must have a passion to transform the program and be an active participant in creating an effective learning environment. The key responsibility of the Associate Chair is to provide leadership that promotes student success in AU with a specific focus on a particular subject area:   - Humanities (English, Social Studies, and Aboriginal Studies) - Math - Science (including Computer courses) The ACs will provide leadership and guidance for instructors in their defined subject-area for all deliveries:  real-time, in-person, online, and online anytime and includes NorQuest College campuses in Edmonton and Wetaskiwin.  In addition, ACs will be responsible for leadership tasks relevant to the entire department.   The Associate Chair position includes a 0.67 teaching assignment and reports to the Chair of AU. This position is intended to be a secondment opportunity for permanent Faculty employees. If you do need meet this requirement, your candidacy will not be considered.     HOW YOU'LL MAKE A DIFFERENCE   As per your subject-area:   - Represent the interests of your subject-area team for all deliveries. - Collaborate with the AU leadership team and subject-area instructors to transform the department and program. - Promote faculty engagement and lead by example. - Provide guidance and address concerns from instructors. - Communicate any concerns to the Chair. - Revise admission criteria and flow charts in consultation with the Chair. - Maintain subject-area folders and Moodle template shells for courses. - Conduct subject-area team meetings. - Ensure curriculum standards are being applied by instructors. - Publish course outlines for the following Academic Year. - Manage book and textbook lists. - Identify and support curriculum development projects. - Grade Challenge Exams when required. - Participate in department events such as student orientation and open house. - Participate in College committees and events as needed. - Complete requested tasks as they arise, such as supporting onboarding new hires, peer observations, and possible coverage. - Develop efficiencies and documenting processes where possible.   WHAT YOU BRING:   - A Bachelor of Education degree is required in addition to considerable experience teaching in a formal adult education environment.  The pursuit of a graduate degree in an appropriate field is encouraged. - Experience teaching a range of levels and courses in your subject-area. - Previous academic activities should include, but are not limited to: - teaching Alberta Education courses - supporting the diverse needs of learners - experience with in-person and online learning - developing curriculum - pursuing applied research and professional scholarly activities.   WHAT MAKES YOU A DIFFERENCE MAKER?   - Understanding of foundational and upgrading learner issues and policies. - Strong collaborative and interpersonal skills. - Ability to design and deliver course material that incorporates appropriate objectives, assessments, and outcomes. - Ability to apply sound student engagement techniques that are responsive to diverse learner needs. - Flexible, innovative thinker open to new ideas and a skillset to operationalize ideas into practice. - Proven project-management skills. - Positive approach to problem-solving, challenges, and opportunities. - Commitment to a learner-centered approach.   SALARY:  This position is intended to be a secondment opportunity for permanent Faculty employees.   Salary will be based on theFaculty Collective Agreement. The successful candidate will also receive an additional stipend in the Associate Chair role.  The term for this position is a minimum of 2 years and a maximum of 4 years with an opportunity for renewal.   We offer flexible work options. We strive for balance between a flexible work environment, connectedness to the campus community, and ensuring NorQuesters are set up to succeed in their roles and responsibilities.   Our Commitment to Equity, Diversity, and Inclusion:   We're on a journey to become an inclusive, anti-racist, and decolonized organization. NorQuesters are trailblazers – we are curious, creative, and innovative - our lived experiences are honoured, creating accessibility and a sense of belonging for everyone.     NorQuest 2030 We Are Who We Include shares our strength and difference comes from who is included, and along with our students we are learning and growing to listen deeply and say what we feel.     NorQuest College is committed to being an employer of choice for First Nations, Métis, and Inuit people by recognizing, respecting, and supporting Indigenous people's self-determination through the institution’s work in decolonization, reconciliation, and Indigenization.     ACCESSIBILITY: At NorQuest, we are who we include. We strive to provide access and accommodation throughout the recruitment, application, and selection process. We want to create opportunities for you to confidently be your authentic self.  If you would like an accommodation at any stage of the process, please reach out to human.resources@norquest.ca.    APPLY TO THIS ROLE: If this opportunity delights you and your expertise will shine in this role, we invite you to apply for this position online by uploading your resume and cover letter combined as one document.   PSST: Only candidates shortlisted for an interview will be contacted and we’ll make sure to do this within 28 days of the closing date.   COMPETITION NUMBER:  2024-4522   CLOSING DATE: May 3, 2024 @ 11:59PM MST

Manager Workplace Accessibility and Inclusion Centre Faculty of Research and Academic Innovation   At the Workplace Accessibility and Inclusion Centre (WAIC), we provide customized consulting and contract services to employers across Canada seeking to hire, retain, and support neurodiverse employees and employees with disabilities.   Reporting to the Director of the Colbourne Institute for Inclusive Leadership, the Manager will provide entrepreneurial expertise and experience in organizational leadership related to pan-disability accessibility and inclusion in the workplace. The role oversees the Centre’s strategic plan, brand, quality, reputation & relationships, growth, research, revenue generation and management of the Workplace Accessibility & Inclusion Center (WAIC).     HOW YOU’LL MAKE A DIFFERENCE - Work with an Accessibility Consultant to develop training curriculum for clients. - Create strategic plans, annual business plans and revenue forecasting in collaboration with the CILL Director, Dean and Vice Dean. - Create the WAIC brand and promote recognition and impact for the WAIC. - Directly provide strategic leadership support and delivery of consulting, professional development, and contract service activities to clients, community, and contracted experts. - Provide academic leadership in the applied research, disability community engagement, and educational development. - Recruit, manage, coach and assess the on-going performance of all WAIC staff and contractors. - Report impact, partnerships, financial progress to targets on a regular basis and set targets for activity and associated revenue annually and quarterly. - Provide employers in Alberta and across Canada with fee-based services and resources that will create more accessible workplaces and facilitate the integration of disabled populations into workplaces across Canada. - Respond to RFQs and champion development of new research initiatives for disability accessibility and inclusion programming, research, evaluation, and educational methodologies, professional development, and/or training with wide dissemination of results. - Establish and support original and applied research projects in workplace disability accessibility and inclusion. - Establish partnerships with communities and organizations that support the ongoing work at the WAIC.   WHAT YOU BRING - Related MA degree (in Social Sciences, Accessibility studies, Gender Studies, Adult Education, or a related field (equivalent work experience may be considered in lieu). - Considerable related experience in leadership roles, and experience in entrepreneurship, business development, consulting, training, and research is preferred. Being a recognized community leader in accessibility. - Considerable related experience of instruction and/or facilitating accessibility training in the public and private sector. - Additional professional development in EDI, Accessibility, and associated areas. - Additional professional development in leadership training. - Understanding of instructional design theories, methodologies, and best practices - Extensive knowledge of systemic inequities, EDI theory and practice and Human Rights legislation. - MBA or PMP designation would be an asset. - An equivalent combination of education and experience will be considered. WHAT MAKES YOU A DIFFERENCE MAKER?  As a difference maker you bring: - Demonstrated understanding and expertise in working with concepts of power, privilege, and oppression within workplaces and society. - Demonstrated understanding of concepts, theory and practice in accessibility and leadership development. - Demonstrated experience and competency in consultation with multiple stakeholders. - Excellent interpersonal and communication skills. - Ability to act inclusively and equitably in the workplace. - Proactive ability to establish strong working relationships with internal and external stakeholders. - Strong influencing skills and ability to work with complexity and ambiguity. - Strong facilitation skills.   SALARY: $98,462-$123,048 annually reflective of what you bring, aka your education and experience. This is a fulltime permanent position with immediate access to our great pension and benefit programs.   We offer flexible work options. We strive for balance between a flexible work environment, connectedness to the campus community, and ensuring NorQuesters are set up to succeed in their roles and responsibilities.   Our Commitment to Equity, Diversity, and Inclusion:   We're on a journey to become an inclusive, anti-racist, and decolonized organization. NorQuesters are trailblazers – we are curious, creative, and innovative - our lived experiences are honoured, creating accessibility and a sense of belonging for everyone.     NorQuest 2030 We Are Who We Include shares our strength and difference comes from who is included, and along with our students we are learning and growing to listen deeply and say what we feel.     NorQuest College is committed to being an employer of choice for First Nations, Métis, and Inuit people by recognizing, respecting, and supporting Indigenous people's self-determination through the institution’s work in decolonization, reconciliation, and Indigenization.     ACCESSIBILITY: At NorQuest, we are who we include. We strive to provide access and accommodation throughout the recruitment, application, and selection process. We want to create opportunities for you to confidently be your authentic self.  If you would like an accommodation at any stage of the process, please reach out to human.resources@norquest.ca.    APPLY TO BECOME A NORQUESTER: If this opportunity delights you and your expertise will shine in this role, we invite you to apply for this position online by uploading your resume and cover letter combined as one document.   PSST: Only candidates shortlisted for an interview will be contacted and we’ll make sure to do this within 28 days of the closing date.   COMPETITION NUMBER: 2024-4511   CLOSING DATE: May 3, 2024 @ 11:59PM MST